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Customer retention Stories - Page 23

Global Stories

Customer retention stories

Mismatch in generative AI usage & consumer preference in ANZ
Data Analytics

Mismatch in generative AI usage & consumer preference in ANZ

An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.

By Shannon Williams • 3 min read • Tue, 7th Nov 2023
Antavo launches academy to foster customer loyalty & enhance skills
Customer Experience

Antavo launches academy to foster customer loyalty & enhance skills

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

By Kaleah Salmon • 3 min read • Fri, 3rd Nov 2023
Beyond NPS: Why trust matters most in customer loyalty
Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023
Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Data Analytics

Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

By Tom Raynel • 6 min read • Tue, 17th Oct 2023
Third-party solutions herald new era in online fraud prevention
Customer Experience

Third-party solutions herald new era in online fraud prevention

Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.

By Sean Mitchell • 3 min read • Sat, 14th Oct 2023
Yotpo appoints Adam Ioakim as General Manager for Asia-Pacific
Customer Experience

Yotpo appoints Adam Ioakim as General Manager for Asia-Pacific

Yotpo appoints Adam Ioakim as GM for APAC, aiming to strengthen growth in the region and expand the Yotpo team.

By Imee Dequito • 3 min read • Mon, 9th Oct 2023
LeanDNA Adds CRO & CMO to Executive Team
Customer Experience

LeanDNA Adds CRO & CMO to Executive Team

LeanDNA strengthens executive team with new CRO Olivier Gachot and CMO Jordan Slabaugh to drive go-to-market strategy and accelerate growth.

By Imee Dequito • 3 min read • Fri, 15th Sep 2023
The power behind personalised customer journeys
Data Analytics

The power behind personalised customer journeys

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

By Imee Dequito • 5 min read • Mon, 4th Sep 2023
Forrester names Tredence a leader in customer analytics
Data Analytics

Forrester names Tredence a leader in customer analytics

Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.

By Gaurav Sharma • 3 min read • Fri, 7th Jul 2023
Access4 launches new SMS service to fuel partner growth
Customer Experience

Access4 launches new SMS service to fuel partner growth

Access4, the UCaaS provider, has launched a new SMS service to fuel partner network growth and increase customer retention.

By Catherine Knowles • 3 min read • Wed, 24th May 2023

Stories from Other Regions

Customer retention stories

Pendula and Isoton partner to revolutionize telco customer retention strategies
Storage

Pendula and Isoton partner to revolutionize telco customer retention strategies

Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.

By Imee Dequito • 3 min read • Fri, 13th Oct 2023
Thoughtworks and Hipages launch all-in-one tradie platform
Software-as-a-Service

Thoughtworks and Hipages launch all-in-one tradie platform

Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
Eric Morris Joins Tech-Driven Delivery Firm Deliver In Person
Data Analytics

Eric Morris Joins Tech-Driven Delivery Firm Deliver In Person

Former CEO of Brand Collective and PAS Group, Eric Morris, joins delivery company Deliver In Person as advisory board member.

By Imee Dequito • 3 min read • Wed, 11th Oct 2023
Building L.I.V.E. enterprises with a fusion of AI and digital transformation
Customer Relationship Management

Building L.I.V.E. enterprises with a fusion of AI and digital transformation

AI: A transformative force in the future of digital transformation. Discover its impact in the L.I.V.E. enterprises approach.

By Shweta Bhanda • 5 min read • Tue, 19th Sep 2023
Hipages Group appoints CTO & CPO for marketplace transformation
Customer Experience

Hipages Group appoints CTO & CPO for marketplace transformation

hipages Group appoints Herry Wiputra as Chief Product Officer and Jeremy Burton as Chief Technology Officer, driving transformation and growth.

By Imee Dequito • 2 min read • Wed, 5th Jul 2023
Pendula appoints Lance Callaghan as Head of Information Security
Software-as-a-Service

Pendula appoints Lance Callaghan as Head of Information Security

Pendula, appoints Lance Callaghan as Head of Information Security to prepare platform for data compliance ahead of global expansion.

By Imee Dequito • 2 min read • Wed, 17th May 2023
Immersive Labs Hires New Exec Leadership Team
Data Analytics

Immersive Labs Hires New Exec Leadership Team

Immersive Labs has appointed Eric Johnson as CRO and Julie Chapman as SVP of Customer Experience to drive global revenue growth and customer acquisition.

By Sean Mitchell • 3 min read • Fri, 31st Mar 2023
Komo out to disrupt the Customer Loyalty & Rewards space
Customer Experience

Komo out to disrupt the Customer Loyalty & Rewards space

Komo Technologies expands with the appointment of Aussie Merciadez as Global Chief of Customer Engagement and Loyalty Partnerships.

By Sean Mitchell • 1 min read • Thu, 9th Feb 2023