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Customer retention Stories - Page 20

Global Stories

Customer retention stories

Unlocking unused customer data: A wake up call for travel and hospitality
Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024
MVNO-in-a-Box revenue to exceed USD $1 billion by 2029
Unified Communications

MVNO-in-a-Box revenue to exceed USD $1 billion by 2029

A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.

By Sean Mitchell • 2 min read • Tue, 22nd Oct 2024
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024
IFS Ultimo named leader in Verdantix 2024 EAM Software report
Data Analytics

IFS Ultimo named leader in Verdantix 2024 EAM Software report

IFS Ultimo has been named a 'Leader' in the 2024 Verdantix Green Quadrant for Enterprise Asset Management software, marking its second consecutive accolade.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024
Hornetsecurity launches tool to streamline MSP operations
Customer Experience

Hornetsecurity launches tool to streamline MSP operations

Hornetsecurity has launched the 365 Multi-Tenant Manager, streamlining Microsoft 365 tenant management for Managed Service Providers and boosting productivity.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Dodo partners with Gentrack for advanced billing system
Unified Communications

Dodo partners with Gentrack for advanced billing system

Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.

By Sean Mitchell • 2 min read • Mon, 7th Oct 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
David Phillips joins SmartBear as SVP to boost customer success
Customer Experience

David Phillips joins SmartBear as SVP to boost customer success

SmartBear appoints David Phillips as SVP of Customer Retention and Technical Sales Engineering, leveraging his two decades of customer-focused experience from 3Play Media.

By Imee Dequito • 3 min read • Fri, 27th Sep 2024
Snowflake introduces AI Data Cloud tailored for travel industry
Unified Communications

Snowflake introduces AI Data Cloud tailored for travel industry

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Progress to acquire ShareFile from Cloud Software for $875m
Unified Communications

Progress to acquire ShareFile from Cloud Software for $875m

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024
The alignment of CMO and CTO goals in the new era of data collaboration
Data Protection

The alignment of CMO and CTO goals in the new era of data collaboration

In the post-digital age, aligning CMO and CTO goals through Data Clean Rooms offers a secure balance between innovative data usage and stringent privacy compliance.

By Richard Knott • 4 min read • Wed, 28th Aug 2024
Global tech & marketing leaders plan for budget increases
Customer Experience

Global tech & marketing leaders plan for budget increases

Despite economic uncertainties, 91% of global tech leaders and 87% of marketers are set to boost budgets in 2025, Forrester's Planning Guides reveal.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
Tollring & Amity Solutions form strategic AI alliance
Customer Experience

Tollring & Amity Solutions form strategic AI alliance

Tollring inks a strategic equity alliance with Amity Solutions to enhance its voice analytics with Generative AI, aiming for global expansion.

By Kaleah Salmon • 3 min read • Wed, 7th Aug 2024
Digital disruption and 'customer lifetime value'
Customer Experience

Digital disruption and 'customer lifetime value'

If you were unaware Customer Lifetime Value calculations have been digitally disrupted, you might be interested in how CDPs and, more recently, AI have changed the game.

By Billy Loizou • 5 min read • Wed, 31st Jul 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024

Stories from Other Regions

Customer retention stories

UK retailers lose $2.6 billion annually to policy abuse
Customer Experience

UK retailers lose $2.6 billion annually to policy abuse

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024
Deliver when it matters most: Retention and revenue this peak season
Customer Experience

Deliver when it matters most: Retention and revenue this peak season

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

By Rob Hango-Zada • 5 min read • Wed, 9th Oct 2024
Understanding payments preferences builds trust and growth – Worldpay
Customer Experience

Understanding payments preferences builds trust and growth – Worldpay

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

By Worldpay • 3 min read • Tue, 17th Sep 2024