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Twilio stories - Page 4
Twilio Segment launches customer journey builder for digital era
Mon, 14th Jun 2021
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data analytics
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martech
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planning
Twilio Segment has launched a customer journey builder for the digital era, aiming to provide personalised and omnichannel experiences.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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crm
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Twilio finalises US$3.2 billion acquisition of Segment
Tue, 3rd Nov 2020
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crm
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uc
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data analytics
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
COVID-19: the greatest digital accelerator of the decade, Twilio finds
Wed, 22nd Jul 2020
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digital transformation
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open source
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accelerator
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
TwilioQuest! Defeat Legacy Systems and… plant a tree?
Mon, 9th Mar 2020
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martech
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software development
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education, learning & training
Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.
Twilio acquires contact centre software company Ytica to push workforce optimisation
Wed, 12th Sep 2018
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crm
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uc
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daas
Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.
Twilio launches new developer API for WhatsApp platform
Thu, 2nd Aug 2018
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crm
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cx
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martech
Twilio releases API for WhatsApp, allowing businesses to communicate with customers on the platform. WhatsApp has 1.5 billion users in 100 countries.
Is the internet getting safer?
Fri, 18th May 2018
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microsoft
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google
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facebook
Connecting our human selves to our digital identities is hard. How does your bank know it's really you behind the browser opening a new account?.
Twilio boosts local presence with first Aussie office
Tue, 10th Apr 2018
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uc
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twilio
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cloud communications
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.
Hybrid intelligence: How to scale customer communications with bots
Wed, 22nd Nov 2017
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uc
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martech
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iot
By 2020, 85% of customer interactions with businesses will be managed through automated intelligence, according to Gartner.