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Twilio Stories - Page 2

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'Give to Gain' push to turn IWD 2026 into real change
Unified Communications

'Give to Gain' push to turn IWD 2026 into real change

Tech and finance leaders urge IWD 2026's 'Give to Gain' theme to move beyond slogans, driving real structural change for women at work.

By Kaleah Salmon • 9 min read • Fri, 27th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Delivery Hero cuts rider escalations with Twilio voice
Unified Communications

Delivery Hero cuts rider escalations with Twilio voice

Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.

By Melania Watson • 4 min read • Wed, 28th Jan 2026
Twilio, AEG sign fan engagement & data partnership
Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
Twilio, AEG partner to enhance live sport & ticketing
Customer Relationship Management

Twilio, AEG partner to enhance live sport & ticketing

Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 21st Jan 2026
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Proofpoint appoints Joyce Kim as Chief Marketing Officer to boost AI focus
Unified Communications

Proofpoint appoints Joyce Kim as Chief Marketing Officer to boost AI focus

Proofpoint has appointed Joyce Kim as Chief Marketing Officer to lead its marketing strategy amid rising AI adoption in cybersecurity and data protection.

By Melvin Hipolito • 2 min read • Tue, 2nd Dec 2025
Twilio unveils new data features to boost enterprise engagement
Customer Experience

Twilio unveils new data features to boost enterprise engagement

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
How RCS can solve the trust and customer experience tension
Encryption

How RCS can solve the trust and customer experience tension

RCS offers Australian businesses a secure, interactive way to boost customer engagement and trust, tackling data privacy concerns amid rising scams.

By Chris Connolly • 4 min read • Tue, 7th Oct 2025
Twilio launches global RCS messaging to boost trust & engagement
Customer Experience

Twilio launches global RCS messaging to boost trust & engagement

Twilio has launched global RCS messaging, enabling businesses to send branded, interactive messages, boosting engagement and trust across 20 countries.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025

Stories from Other Regions

Twilio stories

Mid-career professionals in UK face highest digital overload
Artificial Intelligence

Mid-career professionals in UK face highest digital overload

UK professionals aged 36-50 face the highest digital overload, with over 2,200 unread emails and growing pressure to stay constantly online, research finds.

By Melania Watson • 4 min read • Fri, 21st Nov 2025
AUTO1 Group wins Twilio 2025 EMEA Star Builder Award for innovation
Unified Communications

AUTO1 Group wins Twilio 2025 EMEA Star Builder Award for innovation

AUTO1 Group has won Twilio's 2025 EMEA Star Builder Award for innovative use of messaging and verification APIs to enhance its used car trading platform.

By Melvin Hipolito • 2 min read • Thu, 20th Nov 2025
EMEA firms ramp up conversational AI to boost loyalty & trust
Data Protection

EMEA firms ramp up conversational AI to boost loyalty & trust

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Coralogix appoints Chetan Chaudhary as Chief Revenue Officer
Partner Programmes

Coralogix appoints Chetan Chaudhary as Chief Revenue Officer

Coralogix appoints Chetan Chaudhary as Chief Revenue Officer to lead global sales and AI-driven growth after strong USD $100 million revenue year.

By Melvin Hipolito • 3 min read • Sat, 8th Nov 2025
Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Lifeline & SANE use digital channels to boost mental health care
Robotic Process Automation

Lifeline & SANE use digital channels to boost mental health care

Lifeline and SANE are enhancing mental health support in Australia using digital tools like SMS and online chat for timely, accessible care.

By Melania Watson • 3 min read • Wed, 8th Oct 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025