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APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
Lauren Nemeth named Chief Revenue Officer to drive growth at New Relic
Software-as-a-Service

Lauren Nemeth named Chief Revenue Officer to drive growth at New Relic

New Relic appoints Lauren Nemeth as Chief Revenue Officer to boost global growth with her extensive tech sales and leadership experience.

By Melvin Hipolito • 3 min read • Tue, 8th Jul 2025
Twilio appoints Howard Fyffe as Director of Sales for ANZ
Hybrid Cloud

Twilio appoints Howard Fyffe as Director of Sales for ANZ

Twilio has appointed Howard Fyffe as Director of Sales for ANZ, aiming to boost personalised digital engagement and business growth across Australia and New Zealand.

By Melvin Hipolito • 3 min read • Mon, 30th Jun 2025
The end of standalone CDPs?
Enterprise Content Management

The end of standalone CDPs?

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

By Robin Grochol • 3 min read • Mon, 23rd Jun 2025
AI boosts personalisation but consumer trust remains elusive
Customer Experience

AI boosts personalisation but consumer trust remains elusive

AI personalisation boosts customer spend by 75%, yet only 15% of consumers fully trust brands with their personal data, says Twilio report.

By Shannon Williams • 3 min read • Wed, 4th Jun 2025
Stackpack raises USD $6.3 million to bring AI to vendor management
Software-as-a-Service

Stackpack raises USD $6.3 million to bring AI to vendor management

Stackpack has raised USD $6.3 million to enhance its AI platform that simplifies managing third-party vendor complexities for businesses.

By Melania Watson • 4 min read • Mon, 19th May 2025
Twilio teams with Microsoft to drive enterprise conversational AI
Software-as-a-Service

Twilio teams with Microsoft to drive enterprise conversational AI

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

By Sean Mitchell • 5 min read • Thu, 15th May 2025
Avalara appoints Sydney Carey & Karyn Smith to top roles
Document Management

Avalara appoints Sydney Carey & Karyn Smith to top roles

Avalara appoints Sydney Carey as CFO and Karyn Smith as Chief Legal Officer to boost finance and legal leadership in global tax tech operations.

By Melvin Hipolito • 2 min read • Mon, 5th May 2025
GitHub Copilot surpasses 15 million users as AI tools expand
Artificial Intelligence

GitHub Copilot surpasses 15 million users as AI tools expand

GitHub Copilot has exceeded 15 million users, growing rapidly as Microsoft advances its AI tools in software development and cloud services.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Twilio finds RCS adoption rising among mobile industry pros
Customer Relationship Management

Twilio finds RCS adoption rising among mobile industry pros

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
Twilio report highlights CDP trends & AI adoption in 2025
Data Analytics

Twilio report highlights CDP trends & AI adoption in 2025

Twilio's latest report reveals a surge in AI adoption and predictive traits, highlighting a 57% increase in their use as businesses pivot towards flexible martech solutions.

By Kaleah Salmon • 2 min read • Thu, 13th Mar 2025
Twilio appoints Webster to strengthen ANZ growth strategy
Unified Communications

Twilio appoints Webster to strengthen ANZ growth strategy

Twilio has appointed Vaughan Webster as Senior Manager for Partners & Alliances in ANZ, starting February 2025, to enhance its AI-driven customer solutions.

By Moritz Florian • 2 min read • Tue, 25th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025

Stories from Other Regions

Twilio stories

Fresha sees higher engagement after switching to RCS messaging
Customer Experience

Fresha sees higher engagement after switching to RCS messaging

Fresha has boosted customer engagement with a 41.3% read rate and 7.1% more reviews after switching from SMS to secure RCS messaging powered by Twilio and Google.

By Melania Watson • 3 min read • Wed, 23rd Jul 2025
Australian consumers wary as AI delivers business benefits
Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025
FourNet unveils AI-powered IntellAIgent platform for business
Digital Transformation

FourNet unveils AI-powered IntellAIgent platform for business

FourNet launches IntellAIgent, an AI-powered platform integrating 300+ apps to automate complex tasks, aiming to revolutionise customer service and operations.

By Sean Mitchell • 3 min read • Wed, 21st May 2025
Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025