SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers
Asia

Conversational AI Stories - Page 19

Asian Stories

Conversational AI stories

Moneythor launches AI suite to boost bank personalisation
Data Analytics

Moneythor launches AI suite to boost bank personalisation

Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025

Global Stories

Conversational AI stories

Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
Proximus Global named Visionary in 2025 Gartner Magic Quadrant
Unified Communications

Proximus Global named Visionary in 2025 Gartner Magic Quadrant

Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Unified Communications

NiCE acquires Cognigy for USD $955 million to boost AI-powered CX

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
ChatSa unveils AI Magic for instant cross-platform chatbots
Customer Relationship Management

ChatSa unveils AI Magic for instant cross-platform chatbots

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

By Jed Nykolle Harme • 4 min read • Thu, 24th Jul 2025
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Data Protection

Boost.ai launches on AWS Marketplace to aid secure AI adoption

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Extreme Platform ONE launches with integrated AI for networks
Firewalls

Extreme Platform ONE launches with integrated AI for networks

Extreme Networks launches Extreme Platform ONE, integrating AI to cut network tasks by 90% and speed up resolution by 98%, simplifying IT management.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Eagle Eye Execs Embrace AI Appreciation Day
Data Protection

Eagle Eye Execs Embrace AI Appreciation Day

Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.

By Staff Writer • 8 min read • Mon, 14th Jul 2025
Zero Trust vital in cybersecurity strategies in wake of Qantas breach
Multi-factor authentication

Zero Trust vital in cybersecurity strategies in wake of Qantas breach

Cybersecurity experts have highlighted the continued significance of personal information to cybercriminals and the varied threats posed by data exposures.

By Shannon Williams • 3 min read • Fri, 4th Jul 2025

Stories from Other Regions

Conversational AI stories

Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
Most firms pilot AI but few feel ready to scale, survey reveals
Customer Experience

Most firms pilot AI but few feel ready to scale, survey reveals

A survey reveals 71% of firms pilot AI, yet only 30% feel ready to scale it, hindered by talent shortages and cost uncertainties.

By Jed Nykolle Harme • 4 min read • Thu, 31st Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
OpenTable launches AI Concierge to streamline restaurant bookings
Generative AI

OpenTable launches AI Concierge to streamline restaurant bookings

OpenTable unveils AI Concierge to ease bookings at over 60,000 restaurants by providing instant info on menus, hours, and more for savvy diners worldwide.

By Kaleah Salmon • 3 min read • Thu, 24th Jul 2025
Kore.ai & 8people team up to drive AI adoption in Australia
Data Protection

Kore.ai & 8people team up to drive AI adoption in Australia

Kore.ai and Melbourne-based 8people partner to boost AI adoption in Australian enterprises, combining tech and ethical frameworks for business transformation.

By Melania Watson • 4 min read • Thu, 10th Jul 2025