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Blockchain is scalable, interoperable, verifiable, and doesn’t depend on a single-authority tool to verify. Very few technologies will give you that capability to untangle.More

If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investmentMore

Online fax solutions let users send fax without the hassle of the archaic fax machine.More

Here’s what you need to do to make your home working environment and systems secure, and protect yourself and your employer.More

Cisco is eyeing up network intelligence company ThousandEyes for its latest acquisition, building on Cisco’s cloud-based network and application performance portfolio.More

Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.More

ComCom accuses Becextech of a number of breaches, including false price claims.More

IT investments and initiatives that drive operational effectiveness, build a data-driven organisation, and acquire and retain customers are key priorities for Australian CIOs.More

When is a surveillance system more than a surveillance system? When it not only protects an organisation’s premises but also supports efficient, reliable operations, and health and safety.More

“The goal of the Inclusion Council is to ensure that the conversation and ownership of inclusion and belonging are even more deeply integrated within Okta’s business approach."More

VMware says it has taken a ‘Connect, Accelerate, Scale, and Protect’ approach to protecting businesses and supporting enterprises with their business continuity plans.More

Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.More

Now’s the time for CIOs to pause and make sure their digital transformation projects are fit for today, and the future.More

"As we grapple with more data, coming from more places, more connected devices, and more SaaS-based applications, the cloud is becoming fundamental to establishing a new normal.”More

NICE is working to certify the NICE Trading Recording System (NTR) under Microsoft’s Certified for Microsoft Teams certification program for compliance recording solutions.More

A successful cyber attack can have many implications for your business, including a price tag you may be unwilling or unable to pay. More

What is the connection between mental health and machine learning? Those answers and more came to light at this year’s Microsoft Imagine Cup digital event this month.More

The SaaS solution provides fully automated failback processes to minimise business downtime and prevent human errors from occurring during DR scenarios.More

“Integration plays a huge role in defining a company’s success, therefore quick and easy access to critical information and applications will define the cloud era."More

Of all the things cybercriminals aim to accomplish in their illicit activities, money still takes centre stage.More

Customers who call tend to be the most valuable to any business. They also place a high value on positive phone call interactions, particularly when justifying big purchases or important decisions. More

Schneider Electric will provide Tier-3-designed, standardised, pre-assembled and fully integrated data centre modules, designed to boost Leading Edge’s presence in six sites across New South Wales.More

AI will play a growing role in stamping out issues such as recruitment bias, but they don’t want to see the human element removed entirely.More

The announcement that Sky will be entering the broadband market is no surprise, writes Brendan Ritchie.More