Rhreat actors are going after victims’ cryptocurrency funds using trojanised Telegram and WhatsApp applications.

These developments have been put in place to help customer service agents to improve engagement and deliver better customer experiences.

Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.

New reports have indicated a WhatsApp personal data breach may have affected up to 1.8 million Kiwis.

FedEx Express, a subsidiary of FedEx Corp., is enhancing its services with delivery notifications and personalised options now available on WhatsApp.

KnowBe4 has warned it expects to see an increase in QR Codes and the WhatsApp chat platform being used for phishing and other scams. 

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

Following a six-hour outage on Facebook, Instagram, and WhatsApp, bringing millions of digital lives to a halt, criticism of the company has been widespread. 

The vulnerability was rooted in WhatsApp’s image filter function.

"We’ve seen how cybercriminals are spreading malicious files through the ad blocks in such apps, and it’s putting the users at risk."

Encrypted chat apps are doubling as illegal marketplaces as criminals utilise them to sell illegal goods without fear of content moderation.

Check Point Research has discovered new malware on Google’s Play Store that could spread through WhatsApp messages. 

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.

"Nothing is truly free, and, unfortunately, the current business model for free services means that, essentially, we pay with our data."

“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."

book is taking a leap beyond all things social networking – and into smart video calling devices as it tries to take WhatsApp beyond the smartphone.

Attackers are allegedly gaining access to users’ WhatsApp accounts by using the default voicemail PIN to access voice authentication codes.

“We also show related articles from fact-checkers for more context and notify users if a story they have shared is rated as false.”

“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."

Fraudsters are targeting legitimate social media platforms to create a new type of fraud market – one that has a global reach.

Victims who give the scammers access to the verification codes would then be locked out of their own account and lose access.

The Queensland Government has forbidden its ministers from using their own private email and messaging accounts for ministerial business.

The 'unsustainable' issue of NHS staff using consumer instant messaging services is actually much bigger than has been previously reported.

Apple’s iMessage made the same tradeoff between ease of use and security, but nobody has accused Apple of backdooring, says ESET.