Whatsapp stories
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Yesterday
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encryption
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cx
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martech
E-commerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
Australian investors lose AUD $945 million to cyber scams
Last week
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malware
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vpns
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phishing
Australian investment scams have cost consumers AUD $945 million in 2024, driven by complex cybercriminal groups Reckless Rabbit and Ruthless Rabbit, says Infoblox.
Cybercriminal groups use RDGAs in scams, phishings
Last week
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malware
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phishing
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email security
Cybercriminal groups Reckless Rabbit and Ruthless Rabbit use registered domain algorithms to carry out investment scams costing US consumers USD $5.7 billion in 2024.
So, what does secure file sharing actually look like?
Last month
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casb
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breach prevention
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whatsapp
High-profile breaches on apps like Signal highlight the urgent need for user-friendly, secure file sharing to protect sensitive data in government and industry.
Travelgoogoo launches global eSIM with year-round messaging
Last month
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uc
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apps
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telco
Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.
Revolut report highlights surge in Telegram, WhatsApp scams
Last month
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email security
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cybersecurity
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whatsapp
Revolut's latest report reveals Meta platforms are the primary source of scams affecting consumers, with reported cases rising significantly in Australia and globally.
Trojan banker attacks on Android rise 196% in 2024
Thu, 6th Mar 2025
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endpoint protection
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phishing
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advanced persistent threat protection
Kaspersky's latest report reveals a staggering 196% spike in smartphone malware attacks in 2024, with Trojan banker incidents tripling compared to last year.
Gen's report reveals surge in cyber threats for Q4 2024
Wed, 19th Feb 2025
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malware
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ransomware
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endpoint protection
Gen's Q4 2024 Threat Report reveals a staggering 2.55 billion cyber threats were blocked, with 321 threats emerging every second, highlighting alarming trends in online fraud.
Exclusive: Babeltext aims to break language barriers in global messaging
Wed, 12th Feb 2025
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martech
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commerce systems
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wechat
Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.
Android users targeted by fake wedding invitation malware
Thu, 6th Feb 2025
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smartphones
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malware
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endpoint protection
Cybersecurity experts from Kaspersky have uncovered a nefarious scheme targeting Android users, with a malware disguised as wedding invitations stealing sensitive data.
Gallabox raises USD $3.5m to boost AI WhatsApp tools
Thu, 30th Jan 2025
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saas
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edutech
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cx
Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.
Global Internet traffic up 17% in Cloudflare's 2024 review
Thu, 12th Dec 2024
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advanced persistent threat protection
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digital entertainment
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genai
Cloudflare's 2024 Year in Review reveals a 17% rise in global Internet traffic, with Google maintaining its top service status for the third year running.
Sinch reveals insights on 2024 Black Friday shopping trends
Thu, 12th Dec 2024
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cx
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martech
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whatsapp
Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.
Sinch predicts personalised, secure shopping trends for 2024
Thu, 28th Nov 2024
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cx
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martech
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personalisation
Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.
Babeltext transforms global messaging with 135-language tool
Fri, 22nd Nov 2024
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
Kudosity launches RCS beta testing in the Asia Pacific
Mon, 18th Nov 2024
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Generational divides revealed in Black Friday survey
Thu, 31st Oct 2024
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cx
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martech
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personalisation
Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.
Edinburgh tops UK demand for encrypted messaging apps
Tue, 22nd Oct 2024
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data protection
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encryption
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cybersecurity
Edinburgh tops the UK in searches for encrypted messaging apps, with 16 inquiries per 1,000 residents, highlighting growing concern for digital privacy.
Esendex introduces new self-serve tool on WhatsApp platform
Tue, 15th Oct 2024
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cx
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martech
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agentic ai
Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.