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Whatsapp news stories

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ServiceNow
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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Facebook
User error causes six hour outage on Facebook, Instagram and Whatsapp
Following a six-hour outage on Facebook, Instagram, and WhatsApp, bringing millions of digital lives to a halt, criticism of the company has been widespread. 
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Whatsapp
WhatsApp security vulnerability could have exploited two billions users
The vulnerability was rooted in WhatsApp’s image filter function.
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Whatsapp
Kaspersky uncovers malicious version of Whatsapp mod
"We’ve seen how cybercriminals are spreading malicious files through the ad blocks in such apps, and it’s putting the users at risk."
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Whatsapp
Encrypted chat apps doubling as illegal marketplaces
Encrypted chat apps are doubling as illegal marketplaces as criminals utilise them to sell illegal goods without fear of content moderation.
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Malware
New wormable Android malware discovered through auto-replies in WhatsApp
Check Point Research has discovered new malware on Google’s Play Store that could spread through WhatsApp messages. 
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Customer experience
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
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Data
Users pay with personal data - Kaspersky on WhatsApp move to share data with Facebook
"Nothing is truly free, and, unfortunately, the current business model for free services means that, essentially, we pay with our data."
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Whatsapp
Zendesk, WhatsApp enter partnership to expand customer service offerings
“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."
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Facebook
Facebook launches 'Portal', a new range of video calling devices
book is taking a leap beyond all things social networking – and into smart video calling devices as it tries to take WhatsApp beyond the smartphone.
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Mobile Security
WhatsApp users warned to change voicemail PINs
Attackers are allegedly gaining access to users’ WhatsApp accounts by using the default voicemail PIN to access voice authentication codes.
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Facebook
Facebook fights fake news ahead of Africa elections
“We also show related articles from fact-checkers for more context and notify users if a story they have shared is rated as false.”
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Customer experience
Twilio launches new developer API for WhatsApp platform
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
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Cybercrime
Why cybercriminals are corrupting popular social media platforms
Fraudsters are targeting legitimate social media platforms to create a new type of fraud market – one that has a global reach.
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Phishing
Singapore WhatsApp users urged to watch out for phishing scams
Victims who give the scammers access to the verification codes would then be locked out of their own account and lose access.
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Facebook
Queensland Premier bans Ministerial use of private email & messaging apps
The Queensland Government has forbidden its ministers from using their own private email and messaging accounts for ministerial business.
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Cybersecurity
NHS staff breaking data security policies every day with WhatsApp
The 'unsustainable' issue of NHS staff using consumer instant messaging services is actually much bigger than has been previously reported.
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Malware
Behind the WhatsApp ‘backdoor’ allegations: An expert's opinion
Apple’s iMessage made the same tradeoff between ease of use and security, but nobody has accused Apple of backdooring, says ESET.
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Whatsapp
Beware! New WhatsApp scam offering “free internet without Wi-Fi”
WhatsApp keeps on increasing, with deceptive campaigns coming up with with novel ways of luring in victims. Today we will show you a new example.
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Whatsapp
New WhatsApp scam offering free internet without Wi-Fi
Unfortunately, victims will only see offers, but no trace of free internet.
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Facebook
WhatsApp shares data with Facebook ahead of monetisation
More than two years after its acquisition by Facebook, WhatsApp has seemingly succumbed to the inevitable pressure from its parent company.
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Education
Kiwi teachers off to Singapore to bridge online classroom connections
A select group of New Zealand teachers are off to Singapore to learn, study and bring students' cultural connections online.
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VoIP / SIP
Social media platforms causing VoIP revival
In the age of hyper connectivity, VoIP is enjoying a very mainstream renaissance across business and consumer usage.
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VoIP / SIP
WhatsApp for iOS updated
The new version 2.12.5 includes the ability for users to include videos in chat backups.