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8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month
Indosat traffic jumps 20% on Eid homecoming routes
Unified Communications

Indosat traffic jumps 20% on Eid homecoming routes

Network downtime fell as millions of travellers drove a more than 20% rise in mobile data use on Indonesia’s Eid homecoming routes.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Bitget unveils GetClaw, a download-free AI trading bot
Crypto

Bitget unveils GetClaw, a download-free AI trading bot

Bitget launches GetClaw, a download-free AI trading bot delivering real-time crypto insights and alerts across its app and chat platforms.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Xero adds AI analytics & cash flow forecasting in ANZ
Data Analytics

Xero adds AI analytics & cash flow forecasting in ANZ

Xero launches AI-driven analytics and cash flow forecasting in ANZ, aiming to help small firms anticipate shocks and plan with richer data.

By Karen Joy Bacudo • 5 min read • Wed, 11th Mar 2026
AI won't reduce construction disputes unless documentation improves
DevOps

AI won't reduce construction disputes unless documentation improves

AI is flooding construction workflows, but without better, real-time documentation, disputes over contracts and evidence will only intensify.

By Gillian Laging • 3 min read • Fri, 6th Mar 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Ransomware attacks dip but NCC warns threat evolving
Data Protection

Ransomware attacks dip but NCC warns threat evolving

Global ransomware attacks fell 17% in January, but NCC warns evolving tactics, AI and messaging apps mean risk is not receding.

By Kaleah Salmon • 4 min read • Fri, 27th Feb 2026

Stories from Other Regions

Whatsapp stories

Round raises USD $6 million to automate finance work
Digital Transformation

Round raises USD $6 million to automate finance work

Finance teams could soon shed repetitive treasury and payroll tasks as the London fintech expands its automation software after fresh backing.

By Karen Joy Bacudo • 4 min read • Last month
Why some teams adopt software and then stop using it
Document Management

Why some teams adopt software and then stop using it

Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.

By Charle Cao • 6 min read • Last month
Britons would ditch heating before internet, survey finds
Unified Communications

Britons would ditch heating before internet, survey finds

A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.

By Kaleah Salmon • 4 min read • Last month
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
VerbaFlo raises $7m to scale AI real estate platform
Customer Experience

VerbaFlo raises $7m to scale AI real estate platform

VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Credas urges UK drive to educate buyers on digital ID
Data Protection

Credas urges UK drive to educate buyers on digital ID

Credas urges a UK-wide push to teach homebuyers about safer digital ID, warning email and WhatsApp use leaves them open to fraud.

By Kaleah Salmon • 4 min read • Fri, 27th Feb 2026