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8x8 reports record USD $188 million revenue on AI surge
Unified Communications

8x8 reports record USD $188 million revenue on AI surge

Paid AI usage among customers jumped 232% from a year earlier as 8x8 booked record quarterly service revenue of USD $188 million.

By Karen Joy Bacudo • 4 min read • Last week
Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • Last month
Zoom adds unified customer context across CX tools
Customer Relationship Management

Zoom adds unified customer context across CX tools

Businesses using Zoom's CX tools will be able to see a single customer history across channels, cutting repeat explanations and speeding resolutions.

By Mara Sugue • 5 min read • Last month
Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 30th Sep 2026
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 6th Jun 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Sinch & Lovable ally to embed comms in AI software
Software-as-a-Service

Sinch & Lovable ally to embed comms in AI software

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
NiCE moves AOK Bayern contact centre to EU sovereign cloud
Data Protection

NiCE moves AOK Bayern contact centre to EU sovereign cloud

More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.

By Sean Mitchell • 4 min read • Wed, 14th Jan 2026
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025

Stories from Other Regions

Voice stories

MobileSphere adds verified financial texts to SLYNUMBER
Data Privacy

MobileSphere adds verified financial texts to SLYNUMBER

The update aims to help SLYNUMBER users spot recognised banking texts more quickly, as scam messages continue to muddy trust in SMS alerts.

By Karen Joy Bacudo • 3 min read • Today
Eltropy summit debates AI at Monterey leadership event
Digital Transformation

Eltropy summit debates AI at Monterey leadership event

More than 90 credit union and community bank leaders weighed AI's efficiency gains against fraud and service risks at Eltropy's summit.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 2nd Sep 2026
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Mon, 15th Jun 2026
UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Thu, 16th Apr 2026
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026