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Salesforce news stories - Page 2

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Contact Centre
Salesforce announces new AI-powered workflows in Service Cloud
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
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Cloud
Salesforce introduces AI powered insights, sales enablement, and new self-service options
Salesforce has introduced three new Sales Cloud innovations, AI-powered insights, integrated sales enablement resources, and new self-service options.  
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Digital Marketing
Marketers hone tactics as customers 'cling' to digital habits - Salesforce report
A Salesforce report says customers are ‘clinging’ to digital habits created by the pandemic, prompting a major shift in thinking for marketers worldwide.
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Cloud
Salesforce misconfiguration exposes sensitive data, warns Varonis
"At a minimum, a malicious actor could exploit this misconfiguration to perform recon for a spear-phishing campaign."
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Salesforce
Streaming service Salesforce+ announced - award winning live and on-demand content
Salesforce announces Salesforce+, an all-new streaming service providing live and on-demand content for every role, industry and line of business.
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Cloud
Salesforce expands in NZ, adds Datacom and LavaBox to Cloud Reseller Program
Datacom and LavaBox are long term Consulting Partners of Salesforce who have now expanded their offering to be official Cloud Reseller partners.
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Artificial Intelligence
AI-driven analytics delivered directly into Slack, Salesforce, and Google products
Sisense has announced the Sisense Extense Framework, developed to deliver AI-driven analytic experiences directly to users without leaving their workflow. 
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Slack
Salesforce announces the acquisition of Slack
CRM company Salesforce has announced the acquisition of Slack.
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DevOps
Opsera releases native CI/CD automation for Salesforce
According to the company, Salesforce development tools are not keeping up with current DevOps requirements.
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Cloud
Low-code tools from Salesforce enable anyone to create and ship apps from a single platform
Salesforce enables low-code development with the release of its next-generation platform, allowing anyone to create and ship apps from a single hub. 
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Microsoft
8x8 announces updates to its cloud communications platform
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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Backup
AvePoint brings Salesforce Cloud Backup to channel partners
The product adds to the AvePoint suite of trusted Cloud Backup for Microsoft 365 and Dynamics 365 to provide managed service providers with backup and restore capabilities across multiple, popular SaaS providers.
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SAP
Rimini Street signs marketplace agreement with New Zealand Govt
“This new agreement will provide more choice for New Zealand government agencies by enabling a more streamlined procurement process for critical enterprise software services, while also helping them optimise their IT spend.”
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Sustainability
Accenture and Salesforce expand partnership to help embed business sustainability
“As industries reimagine and rebuild from the pandemic, they have the opportunity to embed sustainability by design to drive their customer agenda."
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Remote Working
Shopify, Salesforce, Basecamp join lineup for NZ remote working conference
"RemoteTogetherNZ is about exploring opportunities and solutions towards creating our ideal working future."
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Digital Marketing
ANZ marketers have data and analytics challenges to overcome
Marketers across the region are facing a rapidly evolving growth mandate.
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Digital Transformation
VISEO and Cludo announce ambitious plans for Salesforce in Australia
According to a statement, the acquisition enhances the ability of both companies to deploy larger-scale digital projects across Australia and the APAC region.
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Enterprise Resource Planning / ERP
CyberCX consolodates 15 business units into 1 with new integration
CyberCX, a cybersecurity provider based in Australia, has announced the integration of its business on a single platform powered by ERP and professional services automation company FinancialForce.
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Cloud
NZ cloud computing market to grow by 20% as businesses adapt to new normal - Salesforce
The size of the New Zealand cloud computing market could more than double in the next four years.
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Microsoft
Forrester analyses the top SaaS marketplace players
The ‘New Wave SaaS Marketplaces’ report analyses the top eight players and provides analyst insight on who is excelling, or trailing, in 10 criteria.
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Cybersecurity
Former Salesforce, Microsoft security exec to lead Zoom security team
Zoom has announced the appointment of former Microsoft and Salesforce executive Jason Lee as its new chief information security officer. 
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CRM
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Salesforce
Snowflake and Salesforce release integrated tools in new phase of partnership
Joint customers of the two companies will be able to transfer data easily from Salesforce into the Snowflake Cloud Data Platform – removing gaps in data while making insights more accessible.
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Salesforce
Snowflake valuation skyrockets to $12.4 billion following strategic partnership with Salesforce
Cloud data platform Snowflake has announced additional growth funding to the tune of USD$479 million, co-led by new investors Dragoneer Investment Group and Salesforce Ventures.