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Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
Anana deploys Pluribus Networks as part of network modernisation project
"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.”
Cloud adoption accelerating across A/NZ enterprises
"As dependence on the cloud increases, it requires organisations to employ data management strategies that are robust, yet flexible enough to aid their transformation, while mitigating risks."
IT contracts worth $48.5bn up for renewal in APAC
"A major portion of the contracts expiring in 2020 are in the infrastructure outsourcing and business process outsourcing areas."
Network infrastructure in 2019 stagnated, expert says
"As the large part of ongoing development is looking promising, 2020 may bring further advancements, especially if new technologies and solutions will be integrated and adopted on a wider scale."
Rapid growth continues for business process applications market
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
Security, analytics and customer service top priorities for CFOs
With changing demands from both internal and external customers, CFOs are having to invest in emerging technologies and capabilities to meet demands."
Business observability vs application monitoring: What’s the difference?
Observability is the answer for when traditional monitoring won’t suffice, and when modern software teams need to play offense with software.
AI, automation, and data management: Key technology trends for 2020
Talend, ManageEngine and Cohesity share their predictions for how enterprise technology will develop.
DataRobot to acquire data fabric provider Paxata
Companies must overcome several key challenges associated with AI in order to reap the benefits and become successful.
2020 Prediction: The rise of meaningful communication
At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices.
Successful cloud transformation requires collaboration on network strategy
An organisation’s security team must be invited to the table when a transformation project is in the early planning stages, Zscaler says.
People, AI or chatbots: A/NZ consumers don’t differentiate with customer service
Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.
APAC business process outsourcing market set to grow
"This will be primarily be driven by the increasing number of global companies expanding their base in the region and partnering with agile business partners to provide them with the required services."
2020 predictions: Security breaches, talent shortages and rapid RPA growth
As organisations throughout Australia make plans for the year ahead, it’s worth considering some of the ‘big picture’ forces that will shape the business environment in coming months, Veritec says.
Case study: FlexiGroup shifts the dial with Dynamics 365
The company had attempted to overhaul CRM in the past, with vendors shoehorning systems into the company without properly understanding the processes.
Customer service reps tired of not having the right tools - Pega
Software still isn’t solving basic issues that have long given customer-facing employees headaches.
Nintex recognised for innovation in workflow and content automation
Nintex has added visual BPM and no-code RPA capabilities to its platform in the last 18 months and earned its 3rd Aragon Research Women in Technology Award.
Trend Micro debuts security services platform for cloud applications
Trend Micro Cloud One automates and simplifies cloud security to give organisations the flexibility they need to meet their most strategic cloud priorities.
FTS Group acquires Galaxy 42
Galaxy 42 is a national consulting business that specialises in providing services to implement, enhance, support and integrate the TechnologyOne application suite.
Fujitsu completes Tassie emergency services upgrade
It allows for real-time sharing of incident details, resource location, hazards, and warnings as well as status tracking between agencies.
Five key features organisations need in an accounts payable solution
Accounts payable automation streamlines the invoice processing workflows in an organisation, Upstream Solutions says.
Kemp survey shows businesses struggling with application issues
The State of Application Experience (AX) report shows that in more established environments, IT professionals are finding it increasingly difficult to add new applications.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.