NICE stories - Page 3
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NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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uc
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partner programmes
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contact centre
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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uc
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contact centre
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cloud services
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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uc
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frost & sullivan
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cloud services
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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cx
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martech
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
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uc
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cx
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martech
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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uc
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cx
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martech
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
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Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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uc
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digital transformation
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cx
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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uc
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it automation
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ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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gartner
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
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data analytics
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uc
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martech
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
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Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
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crm
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uc
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data analytics
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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NICE unveils new CXone capabilities with latest release
Tue, 12th Jul 2022
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data analytics
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uc
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cx
NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
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How to overcome the digital experience dilemma - NICE
Fri, 8th Jul 2022
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uc
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data analytics
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martech
The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
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Leveraging technology in contact centres to reduce attrition rates
Fri, 27th May 2022
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crm
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uc
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data analytics
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
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NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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data analytics
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uc
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fintechs
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
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NICE appoints Russell Jones as Head of Channel for ANZ
Tue, 26th Apr 2022
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uc
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contact centre
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support
Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.
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NICE appoints Ben Eldridge & Russell Jones as Head of Channel
Tue, 26th Apr 2022
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uc
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support
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customers
Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.
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How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Wed, 9th Mar 2022
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crm
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uc
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data analytics
Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.