NICE stories - Page 3

NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.

NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.

ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.

NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.

Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.

NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.

One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.

The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.

Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.

Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.