NICE stories - Page 2
LanguageLoop implements NICE CXone to transform customer experience
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
Prioritising a digital-first customer experience strategy
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE wins 2022 award for tech innovation in Asia Pacific
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
NICE launches ElevateAI, an AI as a Service (AIaaS)
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE launches Enlighten AutoSummary to deliver seamless CX
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
Exclusive: NICE brings AI solutions to the CX market
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
Penrith City Council utilises NICE CXone platform for CX ops
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
NICE enables enterprises to achieve greater consumer understanding
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
NICE receives top Gartner scores for Digital Customer Service Centre
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
Omdia ranks NICE as a market leader in new research report
Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
Scope Australia selects NICE CXone platform to streamline operations
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
NICE unveils new CXone capabilities with latest release
NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
How to overcome the digital experience dilemma - NICE
The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
Leveraging technology in contact centres to reduce attrition rates
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
NICE CXone platform integration implemented with Regional Bank Australia
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
NICE appoints Russell Jones as Head of Channel for ANZ
Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.
NICE appoints Ben Eldridge & Russell Jones as Head of Channel
Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.