SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

NICE stories - Page 2

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LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
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Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
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The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
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NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
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Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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Omdia ranks NICE as a market leader in new research report
Thu, 25th Aug 2022
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Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
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Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
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One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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NICE unveils new CXone capabilities with latest release
Tue, 12th Jul 2022
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NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
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How to overcome the digital experience dilemma - NICE
Fri, 8th Jul 2022
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The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
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Leveraging technology in contact centres to reduce attrition rates
Fri, 27th May 2022
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Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
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NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
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NICE appoints Russell Jones as Head of Channel for ANZ
Tue, 26th Apr 2022
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Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.
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NICE appoints Ben Eldridge & Russell Jones as Head of Channel
Tue, 26th Apr 2022
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Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.