SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

NICE stories - Page 2

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Best practices for implementing a chatbot or virtual agent
Tue, 6th Jul 2021
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Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
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NICE announces AI ethics framework as industry booms
Mon, 5th Jul 2021
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"NICE is proud to take the lead in ensuring the use of robots for the betterment of humankind, articulating the ethical principles that act as guidelines for the development of our own AI-driven innovations and across the RPA field."
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NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre.
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NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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Cloud software provider NICE has released self-service platform CXone Expert, following its acquisition of MindTouch, a San Diego-based cloud knowledge management software platform.
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NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
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Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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There has been a significant shift in the way that contact centres are managed and how agents are responding to changing customer behaviours and needs, writes NICE Asia Pacific president Darren Rushworth.
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NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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Agile WEM is a way in which organisations can virtually connect their workforces in one location.
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Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
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BayCom partners with NICE inContact to offer cloud contact centre platform in NZ
Mon, 12th Oct 2020
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“With our extensive experience in the industry, BayCom has the ability to design, implement and support CXone nationwide, providing organisations with an industry-leading Contact Centre as a Service (CCaaS) solution to deliver on their customer experience strategies.”  
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Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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According to a survey of 797 contact centre decision-makers conducted in April 2020, 70% are planning to keep more agents working from home after the outbreak, and 66% are planning to accelerate their move to the cloud.
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Forrester Research highlights top cloud contact centre solution
Mon, 31st Aug 2020
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“This recognition from Forrester Research is, in our opinion, a testament to our ongoing dedication to delivering agility and seamless customer experiences for contact centres of all sizes.”
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Securing work-from-anywhere contact centres
Thu, 20th Aug 2020
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Using a cloud-based infrastructure makes systems and processes available to all staff members as they work from anywhere, but it can also create a security risk if not properly protected, writes NICE president of Asia Pacific Darren Rushworth.
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NICE inContact integrates Teams, Dynamics into contact centre suite
Thu, 28th May 2020
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Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.
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NICE working to certify compliance solution for Microsoft Teams
Wed, 27th May 2020
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NICE is working to certify the NICE Trading Recording System (NTR) under Microsoft’s Certified for Microsoft Teams certification program for compliance recording solutions.
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10 best practices for work-from-home contact centres
Wed, 6th May 2020
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Any comprehensive transition plan must consider the human factors that play a key role in supporting a successful contact centre of remote agents and supervisors.
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NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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“Contact centre leaders are looking for continuity and the ability to serve their customers in a very dynamic environment in their day to day operations."
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The future of contact centres - 4 key trends identified
Tue, 13th Feb 2018
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NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
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Optus inks deal with NiceInContact to ramp up customer experience
Wed, 7th Feb 2018
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Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
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Cloud CX platform CXone now available in ANZ
Mon, 21st Aug 2017
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The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
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Robots VS. humans: Do businesses need robotics processing automation?
Mon, 26th Jun 2017
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“There are many misconceptions around RPA – robots are not taking over our jobs – it’s about integrating the right technology into the workplace."
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Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
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Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
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Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
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Cashed up and ready to conquer
Wed, 1st Jul 2009
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<span style="font-weight: bold; font-size: 18pt;">Agile has grown from a simple reseller to a fully fledged integrator and software developer in just 10 years.
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