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NICE stories

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Exclusive: NICE brings AI solutions to the CX market
2 days ago
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cloud
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cx
NICE are specialists in the CX area and have a strong presence in ANZ, with 55 employees in the region.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Last month
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voice of customer
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NICE has been named a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report, positioned furthest to the right for technology excellence.
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Penrith City Council utilises NICE CXone platform for CX ops
Last month
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contact centre
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digital transformation
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cx
The Council said it required a cloud-based, omnichannel solution that was customisable and could integrate with its existing systems and deliver better reporting capabilities.
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NICE enables enterprises to achieve greater consumer understanding
Wed 26 Oct 2022
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NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed 26 Oct 2022
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contact centre
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digital
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gartner
“We are excited to score highest in the inaugural Digital Customer Service Centre Use Case in the 2022 Gartner Critical Capabilities for CCaaS report."
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Omdia ranks NICE as a market leader in new research report
Thu 25 Aug 2022
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contact centre
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Omdia has designated NICE as a market leader in its Customer Engagement Platforms, 2022-23 research report, based on its functionality and capability scores.
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Scope Australia selects NICE CXone platform to streamline operations
Fri 12 Aug 2022
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contact centre
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One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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NICE unveils new CXone capabilities with latest release
Tue 12 Jul 2022
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contact centre
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NICE has announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance.
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How to overcome the digital experience dilemma - NICE
Fri 8 Jul 2022
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contact centre
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data analytics
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While self-service solutions can provide major benefits, live voice and chat interactions are still an important part of customer service that continue to need support and investment.
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Leveraging technology in contact centres to reduce attrition rates
Fri 27 May 2022
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contact centre
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Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
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NICE CXone platform integration implemented with Regional Bank Australia
Mon 9 May 2022
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contact centre
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data analytics
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
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How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Wed 9 Mar 2022
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big data
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Failing to provide competitive, high-quality customer service at every touchpoint can lead to low levels of customer satisfaction, which can have detrimental impacts on a business.
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NICE expands its strategic partnership with Google
Wed 9 Feb 2022
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NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS. 
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Analysis: AI the way of the future for modern contact centres
Tue 18 Jan 2022
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contact centre
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According to a new analysis from NICE, AI technology is going to be the future of the modern contact centre.
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How businesses can better adapt to meet the changing demands of customer experience
Wed 1 Dec 2021
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contact centre
While it will take time for the long-term effects of the pandemic on businesses to be fully realised, some of the most significant impacts that have emerged are in the customer experience (CX) arena.
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NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed 24 Nov 2021
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cloud
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contact centre
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
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How artificial intelligence impacts business transformation
Tue 26 Oct 2021
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contact centre
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data analytics
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AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.
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Transforming contact centres with a digital-first customer experience strategy
Fri 24 Sep 2021
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contact centre
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Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
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CX firm NICE acquires GoMoxie to bolster omnichannel capabilities
Wed 18 Aug 2021
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NICE says the aim is to lead customers through a ‘seamless and effortless’ omnichannel service journey.
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Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu 12 Aug 2021
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crm
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contact centre
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. 
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Best practices for implementing a chatbot or virtual agent
Tue 6 Jul 2021
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bi
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contact centre
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Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
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NICE announces AI ethics framework as industry booms
Mon 5 Jul 2021
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contact centre
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data analytics
"NICE is proud to take the lead in ensuring the use of robots for the betterment of humankind, articulating the ethical principles that act as guidelines for the development of our own AI-driven innovations and across the RPA field."
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NICE infuses voice of customer capabilities with artificial intelligence
Mon 28 Jun 2021
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NICE has brought its artificial intelligence (AI) technologies to the heart of the contact centre.
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NICE releases an AI-powered self-service platform
Fri 23 Apr 2021
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Cloud software provider NICE has released self-service platform CXone Expert, following its acquisition of MindTouch, a San Diego-based cloud knowledge management software platform.
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