James Beresford stories
![Story image](../../../../../uploads/story/2019/12/04/preview_James_Beresford_headshot.webp)
Five predictions for AI and process automation in 2020
Wed, 4th Dec 2019
#
data analytics
#
uc
#
martech
AI and RPA technologies will surge in 2020, transforming workflows, enhancing customer service, and reshaping data management and monetisation strategies.
![Story image](../../../../../uploads/story/2019/09/17/preview_James_Beresford_headshot.webp)
Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
#
uc
#
crm
#
cx
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.