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IT support Stories - Page 3

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How Apograph uses proactive firewall upgrades to protect clients and control costs
Firewalls

How Apograph uses proactive firewall upgrades to protect clients and control costs

Predictable monthly payments are helping organisations avoid emergency firewall failures, cut downtime and keep security budgets under control.

By Gaëlle Perrin • 4 min read • Mon, 6th Apr 2026
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
ControlUp adds Intel Device IQ to desktop monitoring
Human Capital Management

ControlUp adds Intel Device IQ to desktop monitoring

It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Start Tech boss urges MSPs to focus on business needs
Digital Transformation

Start Tech boss urges MSPs to focus on business needs

Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.

By Sofiah Nichole Salivio • 5 min read • Fri, 27th Mar 2026
Omnissa study finds AI surge & endpoint security gaps
Data Protection

Omnissa study finds AI surge & endpoint security gaps

Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
BT wins GBP £200 million NIE Networks connectivity deal
Network Infrastructure

BT wins GBP £200 million NIE Networks connectivity deal

The multi-year pact should bolster Northern Ireland’s power resilience as utilities face rising cyber threats and ageing infrastructure.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Lwart expands Rimini Street support to SAP & VMware
Malware

Lwart expands Rimini Street support to SAP & VMware

Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026

Stories from Other Regions

IT support stories

Aspire Technology Solutions buys NVT Group in Scotland
Digital Transformation

Aspire Technology Solutions buys NVT Group in Scotland

The deal adds 49 staff and more than 90 customers, giving Aspire a larger Scottish base as managed services consolidation gathers pace.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
efex buys Priority 1 IT to expand Queensland reach
Network Infrastructure

efex buys Priority 1 IT to expand Queensland reach

The deal gives medical and regional business customers in the Darling Downs access to broader support as efex deepens its Queensland footprint.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026
Pia joins Pax8 Marketplace with AI help desk automation
Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

MSPs can now buy Pia’s aiDesk through Pax8, easing adoption of help desk automation as providers seek to cut routine ticket work.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
UK workers lose meeting time to hybrid tech glitches
Unified Communications

UK workers lose meeting time to hybrid tech glitches

Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026
Mintivo signs IT support deal with Prospect Hospice
Disaster Recovery

Mintivo signs IT support deal with Prospect Hospice

Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Emerge Digital secures B Corp status amid AI rollout
Risk & Compliance

Emerge Digital secures B Corp status amid AI rollout

Gloucestershire-based Emerge Digital gains B Corp status as it expands into AI with ApexAI and extends its Gloucester Rugby tech deal.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026