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IT support Stories - Page 2

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IT support stories

ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.

By Mark Tarre • 3 min read • Last month
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Why service desks are emerging as a critical security weakness
Virtual Private Networks

Why service desks are emerging as a critical security weakness

Attackers are exploiting help functions to reset credentials and bypass defences, putting entire networks at risk through a single call.

By Christopher Hills • 4 min read • This month
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
Why frontline mobility is becoming an operational intelligence layer
Digital Transformation

Why frontline mobility is becoming an operational intelligence layer

Frontline device outages are costing logistics and healthcare teams hours a month, pushing mobility from support tool to data source.

By Michael Dyson • 4 min read • Wed, 29th Apr 2026
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 28th Apr 2026
MacDrive 12 adds encrypted APFS support for Windows
Storage

MacDrive 12 adds encrypted APFS support for Windows

Windows users can now open and save encrypted Mac drives without reformatting, as MacDrive 12 expands APFS support and crash protection.

By Kaleah Salmon • 3 min read • Wed, 22nd Apr 2026
Former Black Basta affiliates target executives in Teams
Unified Communications

Former Black Basta affiliates target executives in Teams

Senior staff are increasingly in the crosshairs as suspected former Black Basta affiliates use Teams impersonation to seize remote access.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Apr 2026
MetTel launches connected laptop service for enterprises
Firewalls

MetTel launches connected laptop service for enterprises

Enterprise IT teams could cut deployment delays as MetTel’s new service ships laptops preloaded, connected and supported across mobile networks.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Apr 2026
Splashtop launches unified IT platform for endpoints
Endpoint Protection

Splashtop launches unified IT platform for endpoints

It aims to cut the need for multiple IT tools by combining patching, security alerts and remote support in one dashboard for distributed fleets.

By Shannon Williams • 3 min read • Wed, 15th Apr 2026
Owl Labs secures Microsoft Teams certification for devices
Unified Communications

Owl Labs secures Microsoft Teams certification for devices

IT buyers can now standardise on a fully certified Owl Labs kit for Microsoft Teams, easing compatibility headaches in hybrid meeting rooms.

By Mark Tarre • 4 min read • Tue, 14th Apr 2026
Sidetrade launches AI-native plan with three new products
Software-as-a-Service

Sidetrade launches AI-native plan with three new products

The shift could lift AI-related income and margins as Sidetrade seeks to turn its vast transaction data into subscription products by 2030.

By Sofiah Nichole Salivio • 5 min read • Fri, 10th Apr 2026
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026

Stories from Other Regions

IT support stories

Optus launches free cyber readiness programme for SMEs
Malware

Optus launches free cyber readiness programme for SMEs

Survey data showing 35% of small firms hit by cyberattacks has prompted a free Optus scheme to help businesses prepare and respond.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Lumify Learn launches tech training packs for jobs
EduTech

Lumify Learn launches tech training packs for jobs

Australian employers’ doubts over degree-only routes have boosted demand for training that combines qualifications, certifications and workplace experience.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Fujifilm Business Innovation Australia names Nagata
Document Management

Fujifilm Business Innovation Australia names Nagata

The change signals a push towards recurring software and IT revenue as the company expands beyond printers and copiers in Australia.

By Mark Tarre • 3 min read • Wed, 22nd Apr 2026
New Sydney Catalyst conference backs MSP peer lessons
Customer Experience

New Sydney Catalyst conference backs MSP peer lessons

All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.

By Mark Tarre • 4 min read • Mon, 20th Apr 2026
Apex Computing wins third Microsoft Solutions Partner nod
Digital Transformation

Apex Computing wins third Microsoft Solutions Partner nod

The Manchester IT provider must keep investing in staff and service quality to retain a rare trio of Microsoft designations.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026