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IT support Stories - Page 12

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IT support stories

Specsavers to save big by switching support to Spinnaker
Customer Experience

Specsavers to save big by switching support to Spinnaker

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

By Kaleah Salmon • 2 min read • Tue, 28th Jan 2025
Study reveals challenges & costs of virtual desktops
Human Capital Management

Study reveals challenges & costs of virtual desktops

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Akamai enhances cloud security & zero trust solutions
Ransomware

Akamai enhances cloud security & zero trust solutions

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
Information Leadership unveils iWorkplaceElements
Generative AI

Information Leadership unveils iWorkplaceElements

Information Leadership has unveiled iWorkplaceElements, a self-deployable SharePoint solution aiming to streamline content management and reduce IT reliance.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024
VPNs are falling short: Why it's time to move to Zero Trust
Firewalls

VPNs are falling short: Why it's time to move to Zero Trust

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

By Troy Ridgewell • 7 min read • Mon, 18th Nov 2024
Freshworks launches Freddy AI Agent for service efficiency
Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
Pax8 survey reveals marketplaces boost IT provider growth
Customer Experience

Pax8 survey reveals marketplaces boost IT provider growth

A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
ServiceNow misconfigurations expose Fortune 200 firms' data
ServiceNow

ServiceNow misconfigurations expose Fortune 200 firms' data

Misconfigured ServiceNow apps are publicly exposing sensitive data from over 1,000 organisations, including Fortune 200 companies, says AppOmni Labs.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
Oracle unveils new cloud services to boost customer success
Hybrid Cloud

Oracle unveils new cloud services to boost customer success

Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.

By Catherine Knowles • 3 min read • Thu, 12th Sep 2024
New report shows DMARC enforcement gap in NZ & Australia
Phishing

New report shows DMARC enforcement gap in NZ & Australia

A new report by SMX highlights a DMARC enforcement gap in New Zealand and Australia, exposing both public and private sectors to increased email-based cyber threats.

By Sean Mitchell • 4 min read • Wed, 21st Aug 2024

Stories from Other Regions

IT support stories

Rise of Apple in workplaces challenges IT departments
Apple

Rise of Apple in workplaces challenges IT departments

The rise of Apple devices in New Zealand workplaces poses challenges for firms reliant on Windows systems, urging a shift towards device-agnostic cultures.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Canary Technology Solutions acquires Wyntec to expand reach
Mergers and Acquisitions

Canary Technology Solutions acquires Wyntec to expand reach

Canary Technology Solutions has acquired Wyntec, aiming to boost its Managed IT Services and strengthen its presence in Queensland's market.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Kiwi charities urged to prioritise expert IT over volunteers
Digital Transformation

Kiwi charities urged to prioritise expert IT over volunteers

Not-for-profits are urged to prioritise specialised IT expertise over volunteer support to enhance security and operational efficiency, warns Kinetics' Andrew Hunt.

By Catherine Knowles • 4 min read • Thu, 17th Oct 2024
Australian logistics face 16-hour monthly losses over tech issues
Clean technologies

Australian logistics face 16-hour monthly losses over tech issues

Mobile technology downtime costs Australia's transport sector 16 hours monthly, impacting profits and causing stress. SOTI calls for better support tools.

By Imee Dequito • 3 min read • Fri, 4th Oct 2024
Five things we all hate about IT at work
Artificial Intelligence

Five things we all hate about IT at work

Endless projects, slow responses, and first-day IT hiccups—office workers reveal their top five frustrations with workplace IT.

By Glen McCarty • 7 min read • Fri, 23rd Aug 2024