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IT support Stories - Page 9

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IT support stories

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IT support stories

Cohesity earns top Cisco award for durable growth & innovation
Storage

Cohesity earns top Cisco award for durable growth & innovation

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

By Melania Watson • 2 min read • Fri, 5th Dec 2025
Zendesk integrates AI-powered tools into Microsoft 365
Data governance

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025
Rackspace unveils AI Launch Pad to streamline enterprise adoption
Virtualisation

Rackspace unveils AI Launch Pad to streamline enterprise adoption

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Silicon Labs saves 50% on SAP costs with Rimini Street deal
Digital Transformation

Silicon Labs saves 50% on SAP costs with Rimini Street deal

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
SOTI upgrades platform to boost retail device security & speed
Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
User error named top IT problem as survey reveals odd mishaps
Breach Prevention

User error named top IT problem as survey reveals odd mishaps

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
TeamViewer & Salesforce launch AI-powered IT support integration
Software-as-a-Service

TeamViewer & Salesforce launch AI-powered IT support integration

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025
KBS halves SAP maintenance costs, redirects savings to AI plans
Digital Transformation

KBS halves SAP maintenance costs, redirects savings to AI plans

Korean broadcaster KBS cuts SAP maintenance costs by 50% through Rimini Street support, redirecting savings to boost AI initiatives in its TV operations.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025

Stories from Other Regions

IT support stories

TeamViewer unveils AI agent Tia to automate routine IT support
Digital Transformation

TeamViewer unveils AI agent Tia to automate routine IT support

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

By Melania Watson • 2 min read • Wed, 19th Nov 2025
Air IT Group focuses on automation to drive SME technology growth
Data Analytics

Air IT Group focuses on automation to drive SME technology growth

Air IT Group unveils a new automation-focused strategy and omnichannel platform to boost technology adoption and growth for UK SMEs facing economic pressures.

By Shannon Williams • 4 min read • Sat, 25th Oct 2025
Poor IT support lowers morale & performance across UK firms
Productivity

Poor IT support lowers morale & performance across UK firms

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

By Shannon Williams • 4 min read • Sat, 25th Oct 2025
CyberSmart joins NCRCG to boost cyber resilience for UK SMEs
Smart Home

CyberSmart joins NCRCG to boost cyber resilience for UK SMEs

CyberSmart has joined the National Cyber Resilience Centre Group as a National Ambassador to bolster cyberdefence for UK SMEs and their MSPs.

By Jed Nykolle Harme • 3 min read • Tue, 14th Oct 2025
SOTI boosts logistics efficiency with updated platform in Australia
Digital Transformation

SOTI boosts logistics efficiency with updated platform in Australia

SOTI updates its ONE Platform in Australia to cut mobile tech downtime, boosting logistics efficiency and easing stress for transport workers.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
DriveSavers & Computer Troubleshooters team up for SMB data recovery
Disaster Recovery

DriveSavers & Computer Troubleshooters team up for SMB data recovery

DriveSavers and Computer Troubleshooters have teamed up to offer advanced data recovery and ransomware response services to Australian small and medium-sized businesses.

By Melania Watson • 4 min read • Tue, 7th Oct 2025
SOTI boosts ONE Platform to cut device downtime in Canadian T&L
Digital Transformation

SOTI boosts ONE Platform to cut device downtime in Canadian T&L

SOTI upgrades its ONE Platform to reduce mobile device downtime, helping Canadian transport and logistics workers reclaim lost hours and ease work stress.

By Sean Mitchell • 3 min read • Thu, 2nd Oct 2025
Logitech unveils new headsets to tackle office distractions
Unified Communications

Logitech unveils new headsets to tackle office distractions

Logitech launches Zone Wireless 2 ES and Zone Wired 2 headsets with AI noise cancellation, designed to improve focus in open-plan offices at AUD $199.95-$309.95.

By Sean Mitchell • 4 min read • Wed, 24th Sep 2025
Human factor key as UK retailers face sharp rise in cyber attacks
Ransomware

Human factor key as UK retailers face sharp rise in cyber attacks

UK retailers report a sharp rise in cyber attacks, with helpdesk scams and human error now key targets necessitating increased security training.

By Jed Nykolle Harme • 3 min read • Wed, 17th Sep 2025