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N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • 2 days ago
FPT launches Flezi Foundry for AI-led software delivery
Private Cloud

FPT launches Flezi Foundry for AI-led software delivery

Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
ManageEngine rolls out autonomous AI agents across suite
Data Protection

ManageEngine rolls out autonomous AI agents across suite

The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.

By Mark Tarre • 3 min read • Last week
Selector launches AI multi-cloud observability for hybrids
Private Cloud

Selector launches AI multi-cloud observability for hybrids

It could cut outage times for hybrid IT teams by unifying cloud, network and infrastructure data across public, private and on-premises systems.

By Sofiah Nichole Salivio • 3 min read • Last week
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last week
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last week
Mark43 partners ForceMetrics to boost public safety data
Software-as-a-Service

Mark43 partners ForceMetrics to boost public safety data

Agencies using separate dispatch and records systems could gain faster access to joined-up data as the two companies integrate their tools.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Selector launches AI multi-cloud observability for hybrid
Private Cloud

Selector launches AI multi-cloud observability for hybrid

The launch aims to cut outages and speed diagnosis for enterprises juggling fragmented monitoring across hybrid cloud and on-premise systems.

By Sean Mitchell • 3 min read • Last week
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last week
Catchpoint acquisition by LogicMonitor 'makes a lot of sense'
Data Analytics

Catchpoint acquisition by LogicMonitor 'makes a lot of sense'

The deal could help customers move from reactive IT monitoring to predictive AI-driven automation by combining two different data sets.

By David Shilovsky • 5 min read • Last week
CortexForge unveils client-owned systems inside Microsoft
Software-as-a-Service

CortexForge unveils client-owned systems inside Microsoft

The consultancy says its approach keeps records and governance inside existing Microsoft tools, reducing reliance on outside vendors and scattered spreadsheets.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • This month
LogicMonitor says trust key to safe AI observability
Digital Transformation

LogicMonitor says trust key to safe AI observability

Trust is emerging as the main hurdle as enterprises weigh AI systems that can safely act on live incidents, not just flag them.

By Mark Tarre • 4 min read • This month
Verdantix names viAct an innovator in workplace safety
Data Analytics

Verdantix names viAct an innovator in workplace safety

Fragmented safety alerts are pushing industrial buyers towards integrated video analytics platforms that can feed one workflow across sites.

By Joseph Gabriel Lagonsin • 4 min read • This month
PagerDuty appoints John DiLullo as chief executive officer
Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Incident management stories

The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security
Digital Transformation

The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security

Belgian software SMEs risk losing B2B contracts as new EU rules expose weak threat modelling and scant security training, a PXL study says.

By Dag Flachet • 6 min read • 4 days ago
Zetifi launches Microsoft-native fleet safety tool
Digital Transformation

Zetifi launches Microsoft-native fleet safety tool

Beta customers in Australia are getting alerts and compliance records inside Microsoft 365, reducing the risk of missed lone-worker incidents.

By Joseph Gabriel Lagonsin • 4 min read • Last week
meshIQ adds agentic AI & petabyte telemetry support
DevOps

meshIQ adds agentic AI & petabyte telemetry support

Enterprises could cut outages and speed troubleshooting as the update unifies middleware monitoring and analyses petabyte-scale telemetry.

By Sofiah Nichole Salivio • 3 min read • This month