Incident management stories

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Expereo wins global deal to unify Kingspan Light, Air + Water’s network across 100 sites, replacing fragmented local connectivity setups.

Cloudflare’s latest outage fuels fears over fragile AI and payments systems as firms brace for weeks of disputes and operational fallout.

Coralogix launches Olly, an autonomous agent that automates real-time observability by detecting and resolving production issues faster and with no human input required.

Datadog unveils Bits AI SRE Agent, an autonomous tool that swiftly identifies IT incident causes, cutting resolution times from hours to minutes.

AWS has launched Security Hub, offering near real-time threat correlation and unified security insights to streamline cloud threat detection and response.

One New Zealand's AI-powered Network Concierge cuts network complaint analysis time by 80%, speeding up resolutions and improving service during outages.

PagerDuty has earned the AWS Resilience Services Competency, proving its software aids firms in keeping critical systems operational and recovering fast from failures.

LogicMonitor has acquired Catchpoint, merging AI and Internet performance data to enhance predictive IT monitoring across cloud and network layers.

Datadog launches Bits AI SRE, an AI-driven agent that automates incident response, cutting troubleshooting time and enhancing resolution speed for engineering teams.

New Relic and AWS unveil AI observability tools to accelerate issue detection, enhance security, and improve business insights for cloud users.

One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

SentinelOne and AWS have introduced new tools to boost security for AI workloads, automating incident response and enhancing cloud protection for organisations.

New Relic integrates its AI observability tools with Microsoft Azure, streamlining incident management and boosting productivity for engineering teams.

OWASP updates its Top 10 application security risks, with Software Supply Chain Failures now the third biggest concern for professionals worldwide.

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

Retailers are boosting observability investments to manage AI-driven complexity and reduce costly digital outages, with median losses at USD $1 million per hour.

Bitdefender partners with CYPFER to integrate advanced cyber forensic and response services, enhancing global protection and recovery for businesses.