Incident management Stories

Global Stories

Incident management stories

Hytera launches SC700 body camera for frontline use

Frontline staff gain a device that merges recording and live communications, as Hytera targets public safety, retail and healthcare users.

By Sean Mitchell • 3 min read • 2 days ago

DevOps

The path to autonomous operations: Why observability is the reliability layer for AI

Investment in AI-powered monitoring is rising as firms race to prevent hallucinations, outages and security risks in production systems.

By Bernd Greifeneder • 6 min read • Last week

DevOps

Elastic adds Kubernetes incident workflow for AI tools

Outages in Kubernetes clusters can now be triaged automatically inside AI tools, cutting the time on-call engineers spend hunting root causes.

By Sean Mitchell • 3 min read • Last week

Software-as-a-Service

Datadog launches 100 AI tools for operations & security

The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.

By Sean Mitchell • 5 min read • Last week

Unified Communications

8x8 launches Resolve for deskless workforce alerts

Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Network Infrastructure

Itential's FlowAI goes live for infrastructure teams

Production infrastructure teams can now deploy governed AI agents, after Itential opened FlowAI to general availability following six months of testing.

By Joseph Gabriel Lagonsin • 4 min read • This month

Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • This month

Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • This month

Hyperscale

Indigo to support Trans Pacific Networks' subsea routes

The deal gives Trans Pacific Networks extra operational support for trans-Pacific cables carrying traffic between Asia-Pacific markets and the US.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

LogicMonitor launches AI-led IT operations preview

Enterprise IT teams could cut alert noise and speed incident response as LogicMonitor tests AI-led workflows with selected customers.

By Sean Mitchell • 4 min read • Last month

Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Incident management stories

Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Yesterday

Software-as-a-Service

EcoOnline & J.S. Held join forces on workplace safety

Workers are pushing employers to improve safety, as a new survey found most want more digital tools and clearer crisis plans.

By Sofiah Nichole Salivio • 4 min read • Yesterday

DevOps

Purplle taps New Relic to cut incident response times

Direct visibility into platform faults is set to cut Purplle's incident resolution times by up to 70%, helping protect sales during peak shopping periods.

By Sean Mitchell • 3 min read • 2 days ago