eDesk stories
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.
Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
ManageEngine garners 'Strong Performer' title in Forrester UEM and ESM reports for remarkable OS support and innovation.
IT management firm ManageEngine named a 'Strong Performer' in two Forrester Wave assessments in Q4 2023.
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
HP aims to enhance remote working with its new range of PCs, printers, and services, as businesses adopt hybrid workplaces.
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
The four new workstations in HP's Z lineup are building on the need for greater compute, graphics, mobility and security.
VR is changing the way people learn, communicate and create. That change is what inspired HP to embrace the technology, says Xavier Garcia.
ServiceDesk Plus MSP has now been fused with ManageEngine's sales and finance apps (Zoho CRM), Zoho Books and Zoho Invoice.
ManageEngine is revolutionising the IT management software scene, providing adaptable solutions for businesses of any size.
ManageEngine is the Swiss Army knife of the tech world - clean, simple and the tool businesses want to take everywhere.
eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.
eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.
Laptops, desktops, workstations, monitors - HP NZ's huge announcement introduces over a dozen new products, to be released in the next few months.
ManageEngine has enhanced its SIEM solution to address Australia's Notifiable Data Breaches Act that comes into effect this week.
