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Customer Support Stories - Page 16

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Customer Support stories

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Customer Support stories

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Sat, 4th Apr 2026
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Akamai warns of rising API attacks across APAC as AI spreads
Firewalls

Akamai warns of rising API attacks across APAC as AI spreads

Rising AI use is exposing businesses to a sharp increase in API abuse, with Akamai flagging 65 billion attacks across Asia-Pacific in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Zyxel tops techconsult firewall rankings, wins VPN acclaim
Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
SAP Concur & Amex GBT expand Complete travel platform
Data Analytics

SAP Concur & Amex GBT expand Complete travel platform

Travellers and finance teams should see fewer manual steps as the firms link booking, support and expenses more closely across Complete.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Revenium launches AI Outcomes for workflow ROI tracking
AIOps

Revenium launches AI Outcomes for workflow ROI tracking

Businesses can now link AI spending to revenue or approvals as Revenium adds workflow-level return on investment tracking to its platform.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Galtea raises USD $3.2m to test AI agents reliably
Software-as-a-Service

Galtea raises USD $3.2m to test AI agents reliably

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026
NiCE named among Fast Company's most innovative firms
Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer Support stories

ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Canals launches AI platform for wholesale distributors
Digital Transformation

Canals launches AI platform for wholesale distributors

The new system is aimed at cutting manual work for wholesalers by speeding invoice matching, order tracking and customer replies.

By Catherine Knowles • 4 min read • Thu, 2nd Apr 2026
Parcelhero adds Royal Mail services to booking platform
Digital Transformation

Parcelhero adds Royal Mail services to booking platform

Customers can now compare tracked UK and overseas postage options more easily, after Parcelhero added Royal Mail services to its platform.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026