Customer Support stories - Page 15

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

Fri, 15th Dec 2023

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uc

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digital entertainment

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email

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

Sysdig hires Andy Dobrov to champion customer success & support

Wed, 13th Dec 2023

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cloud security

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application security

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breach prevention

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

NetWitness integrates with AWS AppFabric to bolster cloud security

Wed, 13th Dec 2023

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saas

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hyperscale

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public cloud

NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.

Amelia named as leading AI provider in Everest Group AI Top 50

Mon, 4th Dec 2023

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genai

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ai

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healthtech

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

Amazon Connect adds Generative AI features to enhance CX

Thu, 30th Nov 2023

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uc

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hyperscale

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public cloud

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

Oracle NetSuite introduces AI-powered Text Enhance boosting productivity

Mon, 23rd Oct 2023

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hcm

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supply chain

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genai

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event

Mon, 23rd Oct 2023

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data analytics

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cx

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martech

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

Lightware introduces new USB-C extender Active Optical Cables

Mon, 16th Oct 2023

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edutech

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gaming

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digital entertainment

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Moonpig & Comms365 partner for logistics facilities communication

Sat, 14th Oct 2023

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supply chain

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downtime

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vodafone

Comms365 provides mobile data internet connectivity to eCommerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.

Bitkub Exchange selects Freshworks to boost customer support

Fri, 13th Oct 2023

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productivity

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itsm

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freshdesk

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

Xero integrates GenAI for quicker, precise customer support

Thu, 12th Oct 2023

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fintech

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cx

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martech

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

43% of DX Pros lack insight on customer preferences

Mon, 9th Oct 2023

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cx

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martech

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e-commerce

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

Wed, 20th Sep 2023

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professional services

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orchestration

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eci software solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

Deputy Expands Leadership Team with Two Key appointments

Thu, 22nd Jun 2023

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cx

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martech

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risk & compliance

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

HiBob Names Sarah Reynolds as Chief Marketing Officer

Fri, 31st Mar 2023

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cmo

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b2b

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strategy

HiBob, an HR tech platform, appoints Sarah Reynolds as Chief Marketing Officer to grow the company's global reach and drive go-to-market excellence.

PPDS/Philips appoints Kristen O'Connor as Sales Operations Manager

Thu, 9th Mar 2023

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digital signage

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productivity

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philips

PPDS hires Kristen O'Connor as Sales Operations Manager for North America, part of a 50% staff increase to support company growth.

Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA

Mon, 20th Feb 2023

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digital transformation

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microsoft

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customers

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

TREND Networks promotes two senior team members to new roles

Tue, 17th Jan 2023

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marketing

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education, learning & training

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social media

TREND Networks promotes Dan Barrera to Director of Product Innovation and Tim Widdershoven to International Sales Director, to grow their business globally.

Bynder appoints Eveline ter Elst as APAC sales director

Fri, 8th Jul 2022

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healthtech

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expansion

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digital asset management

Dutch digital asset management company, Bynder, has opened its first office in APAC, hiring locally to better serve its expanding customer base.

Video: 10 Minute IT Jams - First update of the year from SonicWall

Thu, 27th Jan 2022

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firewalls

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data protection

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network infrastructure

This week we start the first of our SonicWall IT Jam series, speaking with sales director ASEAN Sales SooHan Bai.