Customer Satisfaction stories - Page 2
Driving efficiency: How AI is transforming automotive parts logistics
This month
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cartech
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data analytics
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supply chain systems
AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.
Roboyo names Ignasi Peiris as automation engineering manager
This month
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digital transformation
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partner programmes
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rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
Vultr report reveals AI maturity drives business performance
This month
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hyperscale
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digital transformation
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public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
Sendcloud to acquire Italian shipping platform isendu by Q3 2024
This month
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supply chain systems
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softbank
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oem
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
ReturnBear to launch reverse logistics solutions in the UK
Last month
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supply chain systems
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uk expansion
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oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.
NICE's 2024 happiness index links AI to customer satisfaction
Last month
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uc
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cx
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martech
NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
Nebula Global ranked ninth on FEBE Growth 100 for 2024
Last month
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cx
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martech
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cleantech
Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.
Zyxel Networks' firewall solutions win top PUR survey accolade
Last month
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fintechs
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firewalls
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financial systems
Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.
Accor partners with Stripe to streamline global payments
Last month
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cx
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martech
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commerce systems
Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.
Eurowings pioneers AI-powered assistant to enhance operations
Last month
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ai
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ml
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smart assistant
Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.
NICE secures largest ever CXone deal in the APAC region
Last month
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
CrowdStrike wins 2024 award for best practices in cloud security
Last month
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
Denodo earns Customers Choice title from Gartner for 2024
Last month
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data management
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analyst report
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gartner
Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.
Kinly promotes Duncan MacPherson to Global Service Director
Last month
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
More Telecom partners with SourseAI for marketing innovation
Last month
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cx
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martech
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ai
More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.
Colt announces expansion strategy into six new Asian markets
Last month
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sd-wan
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network infrastructure
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hyperscale
Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.
Australian customer experience quality stagnates or declines
Last month
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martech
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cx
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ai
Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.
Software Combined secures second New Zealand tech company
Last month
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dr
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nz
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collaboration
Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.
Ciphr acquires Shape Payroll to enhance tech capabilities
Last month
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eci
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customer satisfaction
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financial conduct authority
Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.
Waave partners with Mint Payments to enhance travel industry payments
Last month
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nz
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growth
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customer satisfaction
Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.