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Customer retention Stories - Page 3

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Customer retention stories

Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Last month
AI accessibility tools miss major app barriers, study finds
Customer Experience

AI accessibility tools miss major app barriers, study finds

More than half of assistive technology users have hit inaccessible apps this year, despite widespread AI adoption to fix digital barriers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Agoda launches single checkout for hotels, flights
Software-as-a-Service

Agoda launches single checkout for hotels, flights

Travellers can now book hotels, flights and activities in one transaction, as online agencies race to keep customers on a single platform.

By Sean Mitchell • 3 min read • Last month
PagerDuty appoints John DiLullo as chief executive officer
Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SugarAI rebrands CRM around precision selling with AI
Customer Relationship Management

SugarAI rebrands CRM around precision selling with AI

Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Customer retention stories

One NZ says trust now decides New Zealanders on AI
Data Protection

One NZ says trust now decides New Zealanders on AI

Confidence is lagging behind AI use in New Zealand, with most users still wary and many saying they would walk away over misuse.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Osprey London boosts checkout with Ingrid delivery platform
Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • Last month
UK bank customers ready to quit over crime failures
Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Last month
NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Last month
Vodafone launches EOFY sale with big handset discounts
Unified Communications

Vodafone launches EOFY sale with big handset discounts

Households facing tighter budgets may find relief in discounts of up to AUD $1,200 on iPhones, plus cheaper plans and broadband.

By Sofiah Nichole Salivio • 3 min read • Last month
emerchantpay adds Visa Instalments for UK merchants
Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • Last month
Questrade goes live with Temenos software for Questbank
Software-as-a-Service

Questrade goes live with Temenos software for Questbank

The rollout gives Questbank the core banking system it needs to begin offering deposits and mortgages to Canadian customers under OSFI rules.

By Mark Tarre • 3 min read • Last month
Responsive tops USD $1 trillion in business opportunities
Digital Transformation

Responsive tops USD $1 trillion in business opportunities

More buyers are using AI to scrutinise vendors, as the software firm says faster responses now affect revenue and win rates.

By Mark Tarre • 4 min read • Last month
Loyalty schemes shape repeat buying, study finds
Customer Experience

Loyalty schemes shape repeat buying, study finds

US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.

By Sean Mitchell • 4 min read • Last month
Gen Z serial returners rise as retailers tighten rules
Customer Experience

Gen Z serial returners rise as retailers tighten rules

Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.

By Sean Mitchell • 4 min read • Last month
SnapLogic names Molly Matthews as President in AI push
Software-as-a-Service

SnapLogic names Molly Matthews as President in AI push

AI-related revenue now accounts for more than a fifth of new and expansion sales, prompting a leadership shake-up aimed at faster growth.

By Sofiah Nichole Salivio • 4 min read • Last month
Decile's Luma turns analytics into audiences in minutes
Personalisation

Decile's Luma turns analytics into audiences in minutes

Ecommerce teams can now turn natural-language queries into campaign-ready customer segments in minutes, cutting delays between analysis and activation.

By Sofiah Nichole Salivio • 3 min read • Last month
Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • Last month