Customer engagement Stories - Page 5

Global Stories

Customer engagement stories

Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

NFON confirms guidance as AI investment weighs on profit

Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.

By Karen Joy Bacudo • 3 min read • Last month

Digital Transformation

Cursor names Pete Short for Australia & New Zealand

Growing demand for AI coding tools has prompted Cursor to strengthen its regional sales team as it expands closer to customers in ANZ.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Customer Experience

Attentive launches AI tools for RCS message rollout

Brands risk losing mobile messages in cluttered inboxes as Attentive adds tools to steer RCS or SMS delivery and preserve thread visibility.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Edge Computing

Akamai launches AI brand presence tool for websites

Brands risk disappearing from AI search results as Akamai rolls out a tool that reshapes website content for machine readers and tracks visits.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Last month

Digital Transformation

From AI Adoption to AI Advantage

Enterprises that fail to embed AI into workflows risk being outpaced by rivals already turning pilots into real business gains.

By Roop Singh • 6 min read • Last month

Partner Programmes

GTIA names three new voting board members for 2026-27

Members have elected three industry veterans to the board for 2026-27, as GTIA refreshes leadership to guide its strategic direction.

By Mark Tarre • 4 min read • Last month

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Last month

Supply Chain

FM announces record USD $1.5 billion membership credit

Eligible mutual policyholders will share in the largest programme payout yet, with credits lifted by low losses and added risk mitigation effort.

By Sean Mitchell • 3 min read • Last month

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Customer engagement stories

Nielsen

KERV.ai partners Canela Media in Spanish-language deal

Spanish-language streaming advertisers gain shoppable video tools as Canela Media expands its offer for brands chasing Hispanic audiences.

By Sean Mitchell • 3 min read • Last month

Digital Transformation

Optimizely & Deloitte Digital back AI marketing push

Many marketers are struggling to turn AI budgets into measurable growth, prompting a joint offer on workflow, design and operating model change.

By Sofiah Nichole Salivio • 3 min read • Last month

Crypto

Shakepay opens Canada waitlist for physical prepaid card

Customers can move up the queue by tapping a virtual card in shops, as Shakepay uses a points game to roll out its new prepaid card.

By Karen Joy Bacudo • 3 min read • Last month

Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Last month

Digital Transformation

LeMieux expands Scurri partnership to boost deliveries

Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

Xero signs deal with New Zealand Rugby & All Blacks

Rugby clubs and provincial unions will get discounted accounting software as Xero deepens ties with New Zealand Rugby beyond branding.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Analytics

Business resilience in an age of uncertainty

Australian firms are shifting from lean efficiency to resilience, using AI, diversified suppliers and shorter planning cycles to absorb shocks and grow.

By Vab Mittal • 4 min read • Last month