Customer engagement stories - Page 29
The opportunity for CIOs to impact the customer experience
Thu, 16th Sep 2021
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The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
'A question of respect' — Consumer reactions to poor digital services have hardened during the pandemic
Mon, 30th Aug 2021
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Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
How consumer online behaviour has changed during the pandemic
Mon, 23rd Aug 2021
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The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Video: 10 Minute IT Jams - Who is Twilio?
Wed, 11th Aug 2021
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In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Self-service in high demand for today's enterprise customers
Wed, 14th Jul 2021
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New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Wed, 7th Apr 2021
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In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Wed, 24th Mar 2021
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Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Why tech complexity is a customer experience issue
Wed, 3rd Feb 2021
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Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
CX firm Qualtrics to launch Singapore data center
Wed, 25th Nov 2020
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Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.