Customer engagement stories - Page 27
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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data analytics
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
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hyperscale
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public cloud
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The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
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Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Fri, 21st Jul 2023
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Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.
Generative AI driving change and success in customer engagement
Fri, 23rd Jun 2023
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HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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paas
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Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Marketers look to generative AI as customer expectations increase: Adobe
Fri, 16th Jun 2023
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martech
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As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.
Video: 10 Minute IT Jams - An update from Temus
Mon, 22nd May 2023
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digital transformation
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TechDay's Rajesh Rao, Managing Director of Technology at Temus, shares insights on digital transformation and cloud modernization. #TechDay #TechNews.
Komo changes the landscape of influencer marketing
Tue, 16th May 2023
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cx
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martech
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data ownership
Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.
Appian partner awards showcase process automation excellence
Fri, 5th May 2023
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paas
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cx
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martech
The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.
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Khoros appoints Lindsay Sanchez as Chief Marketing Officer
Fri, 28th Apr 2023
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cmo
Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.
Video: 10 Minute IT Jams - An update from n3 Hub
Mon, 13th Mar 2023
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Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.
ExtraHop appoints Sylvia Go as APJ Channel Director
Wed, 8th Mar 2023
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martech
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channel development
ExtraHop hires Sylvia Go as AVP Channel, APAC & Japan to develop innovative programs to strengthen their channel sales strategy in the region.
eCommerce perceived and real user needs differ: Storyblok
Wed, 1st Mar 2023
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ecm
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cx
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martech
Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.
IFS appoints Vijay Jaswal as CTO for APJ & MEA
Mon, 20th Feb 2023
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IFS appoints Vijay Jaswal as CTO for APJ and MEA to streamline customer interactions and demonstrate marketing capabilities. #cloudcomputing #technology.
Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer
Mon, 20th Feb 2023
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Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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data analytics
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cx
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Anchora becomes first APAC company to use new Adobe offering
Tue, 13th Dec 2022
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cx
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martech
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it automation
Marketing technology consultancy, Anchora, has become the first company in Asia Pacific to use the brand new Adobe Journey Optimiser (AJO).