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8x8 stories

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Cloud
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Last month
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
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Services
8x8 announces its CPaaS can now deliver no-code functionality
July 2022
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
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Contact Centre
8x8 and Genesys partner with product integration for CX
April 2022
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 
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Customer experience
8x8 and Genesys collaborate on customer service solution
April 2022
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Contact Centre
8x8 release blends contact centre and unified comms solutions
March 2022
"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."
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Cloud
8x8 Inc. reveals increased uptake of enhanced solution capabilities
March 2022
8x8 Inc. has announced significant global customer growth and uptake of enhanced solution capabilities.
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Cloud
8x8 to acquire cloud-based communications company Fuze
December 2021
Integrated cloud communications platform provider 8x8 has announced it has entered into a definitive agreement to acquire Fuze, a provider of cloud-based communications for the enterprise. 
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Contact Centre
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
November 2021
Cloud communications platform 8x8 has announced new 8x8 eXperience Communications as a Service enhancement. 
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Cloud
8x8 brings receptionist role into the future with latest offering
September 2021
According to the company, 8x8 Frontdesk is designed to advance the receptionist role by delivering a tailored experience and user interface that brings together traditional unified communications and contact centre capabilities.
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Microsoft Teams
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
September 2021
"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features."
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Contact Centre
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
August 2021
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
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CPaaS
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
August 2021
“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”
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CPaaS
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
August 2021
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
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Cloud
8x8 rolls out enhancements to XCaaS offering
July 2021
"We continue to innovate across 8x8 XCaaS, allowing organisations and their employees to maximise productivity and responsiveness as they collaborate from anywhere, on any device in the app of their choice.”
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Communications
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
May 2021
"XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly."
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Microsoft
8x8 adds new business messaging features to Microsoft Teams
May 2021
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
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Microsoft
8x8 announces updates to its cloud communications platform
May 2021
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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Microsoft Teams
8x8 launches Microsoft Teams contact centre solution
March 2021
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
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Women in Technology
IWD 2021: 8x8 manager on nurturing female talent
March 2021
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for A/NZ Sophia Demetriades.
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Channel partners
8x8 experiences significant growth driven by channel-first strategy
February 2021
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
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Contact Centre
8x8's Winter 2021 aims to enhance the customer experience
February 2021
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
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Unified Communications
8x8 & Verint combine contact centre & workforce management offerings
January 2021
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
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Unified Communications
8x8 announces change of CEO
December 2020
Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.
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Unified Communications
8x8 makes raft of updates to platform
December 2020
The new release delivers work from anywhere insights and an improved administrator and user experience.