8x8 stories - Page 2

According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.

With lockdowns returning on both sides of the Tasman, the need to integrate a quality telephony solution with Teams is greater than ever. 8x8’s Voice for Microsoft Teams is the answer for any organisation coming to the realisation that Teams’ voice capabilities just aren’t enough.

In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world. 

The 8x8 Open Channel Program brings all the company’s channel efforts under one enhanced partner program.

The expanded agreement will enable organisations to enhance cloud communications performance across the WAN for improved experience.

Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.

“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world."

The UC platform provider cites “substantial performance enhancements” and a reduction in costs at hyperscale as reasons for the move.

SafetyCulture, Australian workplace safety and operations software company, has transitioned its staff to remote working utilising 8x8 cloud communications platform.

Users can answer, mute and disconnect calls directly from their Jabra headsets with no further actions required in 8x8 applications.

"Video MeetingsPro, powered by Jitsi open source technology, is designed from the ground up with security and privacy in mind so organisations can use them to conduct confidential business meetings."

The research found people are adopting video conferencing technology with "unprecedented velocity".

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.

​​​​​​​If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.

New chief marketing officer, chief customer officer, and head of commercial sales to continue expansion.e

SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.

Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.

The joint programme, CloudFuel, will help organisations move to cloud technology for unified communications, collaboration and contact centre.

"Organisations are getting more complex with people often spread across many locations and time zones, making it harder for teams to collaborate, share, and learn from each other."

It also received Silver in the Unified Communications (Service) Innovations category in the 2019 11th annual awards.

For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.

Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.

8x8 has APAC in its sights as it opens a Sydney support centre for ANZ and acquires a Singaporean Comms-Platform-aaS provider.