8x8 stories - Page 2
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
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8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
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contact centre
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8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
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CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
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hybrid & remote work
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8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
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Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
IWD 2021: 8x8 manager on nurturing female talent
Tue, 9th Mar 2021
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contact centre
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iwd
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for ANZ Sophia Demetriades.
8x8 experiences significant growth driven by channel-first strategy
Fri, 12th Feb 2021
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partner programmes
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contact centre
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
8x8 announces change of CEO
Tue, 15th Dec 2020
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contact centre
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Dave Sipes appointed CEO of 8x8; company reaffirms Q3 and full-year fiscal 2021 guidance. Sipes was formerly COO of RingCentral.
8x8 makes raft of updates to platform
Wed, 9th Dec 2020
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data analytics
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8x8 is enhancing its communications platform with new cloud features, including improved security, collaboration, and user interface updates.
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
Fri, 20th Nov 2020
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martech
According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.
The limitations of Microsoft Teams telephony - and the solution
Mon, 24th Aug 2020
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martech
8x8's Voice for Microsoft Teams fills gaps in the remote collaboration tool, offering expanded international calling plans, CRM integration, and more.
Video: 10 Minute IT Jams - Who is 8x8?
Tue, 11th Aug 2020
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hybrid & remote work
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contact centre
TechDay launches 10 Minute IT Jams series, providing insights into technology companies in the Asia-Pacific region. 8x8 discussed in latest video.
8x8 expands partner program to ANZ
Fri, 31st Jul 2020
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partner programmes
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8x8 expands Open Channel Program to include partners from New Zealand and Australia, enabling sales growth of its Open Communications Platform.
Aryaka and 8x8 partner for UC over SD-WAN
Mon, 13th Jul 2020
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network infrastructure
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sd-wan
The expanded agreement will enable organisations to enhance cloud communications performance across the WAN for improved experience.