About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 57
ASEAN-6 MSMEs boost eCommerce exports with Amazon help
Fri, 15th Nov 2024
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supply chain
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digital economy
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msmes
A report by Amazon reveals that ASEAN-6 MSMEs contributed 38% of USD $18.9 billion in eCommerce exports, highlighting vital growth and export challenges.
LG partners with Tenstorrent to enhance AI chip development
Thu, 14th Nov 2024
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cx
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martech
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hpc
LG Electronics is expanding its partnership with Tenstorrent to enhance AI chip development for home appliances and future mobility applications.
SolarWinds report highlights key ITSM improvement strategies
Thu, 14th Nov 2024
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
Kaseya predicts a technology boom for MSPs and SMBs
Wed, 13th Nov 2024
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cx
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martech
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it automation
Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.
Poor data quality hinders AI success for many firms
Wed, 13th Nov 2024
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digital transformation
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genai
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ai
A new report reveals that poor data quality and lack of infrastructure are hindering AI projects for one in three companies, highlighting urgent need for core modernisation.
Rising debt burdens threaten young adults in Singapore
Tue, 12th Nov 2024
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inflation
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millennials
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generation z
Debt is increasingly concerning for young adults in Singapore, with rising average loan sizes highlighting financial pressures despite a drop in applications.
Restive forecasts 2025 retail trends: convenience reigns
Tue, 12th Nov 2024
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surveillance
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cx
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martech
Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.
AI agents to redefine corporate roles by 2025, says Glass
Tue, 12th Nov 2024
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e-learning
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genai
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ai
Graham Glass, CEO of CYPHER Learning, predicts 2025 will see a major shift towards autonomous AI agents, while addressing workers' concerns over job security.
Tricentis unveils AI-powered qTest Copilot for testers
Tue, 12th Nov 2024
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devops
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apm
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genai
Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.
8x8 unveils AI-driven enhancements to cloud platform
Tue, 12th Nov 2024
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Nerdio expands platform to manage full Microsoft 365 suite
Tue, 12th Nov 2024
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uc
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microsoft
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cloud services
Nerdio expands its Manager for MSPs platform to manage Microsoft 365, offering flexible pricing and enhanced security features through a CIS partnership.
Mastercard unveils biometric payment passkey service
Fri, 8th Nov 2024
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surveillance
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payment technologies
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cybersecurity
Mastercard has unveiled enhancements to its Payment Passkey Service, introducing biometric authentication to streamline secure online transactions.
Meta1st launches AI platform to tackle cyber threats
Fri, 8th Nov 2024
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phishing
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e-learning
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advanced persistent threat protection
Meta1st has launched an AI-driven platform aimed at reducing cyber risks by enhancing employee training and security awareness in organisations.
Attestiv unveils deepfake detection tool for video
Fri, 8th Nov 2024
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genai
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ai
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cybersecurity
Attestiv has unveiled a new deepfake detection platform to help individuals and businesses tackle the rise of fake videos amid growing digital deception concerns.
Bian launches Coreless Banking 4.0 for AI-driven insights
Fri, 8th Nov 2024
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cx
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martech
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ai
The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.
Google's Cloud mandates MFA, sparking mixed reactions
Thu, 7th Nov 2024
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mfa
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cloud security
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phishing
Google's move to enforce multifactor authentication for all Cloud accounts has ignited varied reactions, urging firms to bolster security against rising cyber threats.
AWS unveils generative AI partner alliance to expand reach
Wed, 6th Nov 2024
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hyperscale
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genai
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ai
Amazon Web Services has launched the Generative AI Partner Innovation Alliance to enhance access to its Generative AI Innovation Centre for global customers.
FedEx survey shows APAC optimism for holiday sales
Wed, 6th Nov 2024
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supply chain
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christmas
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black friday
FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by eCommerce.
Rise in AI-driven phishing sites targets crypto users
Tue, 5th Nov 2024
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malware
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crypto
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blockchain
Kaspersky's experts warn that cybercriminals are increasingly using Large Language Models to create sophisticated phishing schemes targeting cryptocurrency users.
AI tools struggle with layperson medical symptom queries
Tue, 5th Nov 2024
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genai
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ai
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chatgpt
A recent study by ConfidenceClub reveals AI tools struggle to diagnose symptoms accurately for everyday users, achieving below 50% accuracy on layperson queries.