Zendesk stories - Page 2
Zendesk launches messaging solution with advanced capabilities
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Zendesk boosts CRM with WhatsApp for instant, multi-channel customer support.
On October 28, go from CX starter to champion with Zendesk
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
The one thing successful startups have in common? Quality CX
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Zendesk APAC boosts team with Johnstone & Johnson to drive regional growth.
COVID-19: Outbreak sees CX support tickets skyrocket globally
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
ANZ businesses unable to meet changing customer expectations, Zendesk states
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
Zendesk fuses AI into customer services with Amazon Connect integration
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
Zendesk report warns Aussie firms: poor customer service may hurt profits.
What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk & AWS - new data center coming to Sydney next month
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk, Google Play help businesses respond to customer app reviews
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Gartner recognises Zendesk for innovative CRM solutions
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Zendesk rolls out Basic Voice, a phone support service for any business
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Zendesk adds customer service add-in to Outlook
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.