Zendesk stories - Page 2
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Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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public cloud
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hyperscale
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cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
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Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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digital transformation
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japan
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customers
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
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Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
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hcm
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zendesk
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workplace
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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martech
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cx
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ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
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Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
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firewalls
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network security
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breach prevention
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
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New Relic to help hundreds of early-stage companies scale
Wed, 2nd Nov 2022
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cx
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martech
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partner programmes
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
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Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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uc
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cx
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
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Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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uc
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crm
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
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Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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network infrastructure
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crm
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cx
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
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Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
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Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
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Zendesk to acquire Momentive and SurveyMonkey platform
Fri, 29th Oct 2021
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crm
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cx
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martech
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
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Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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uc
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devops
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apm
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
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Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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cx
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martech
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
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Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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uc
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
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Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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zendesk
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
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On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
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The one thing successful startups have in common? Quality CX
Tue, 14th Jul 2020
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crm
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cx
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martech
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
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Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.