SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Zendesk stories - Page 2

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Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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cx
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martech
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
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Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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contact centre
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
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Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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zendesk
Zendesk boosts CRM with WhatsApp for instant, multi-channel customer support.
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On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
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The one thing successful startups have in common? Quality CX
Tue, 14th Jul 2020
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crm
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cx
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martech
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
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Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk APAC boosts team with Johnstone & Johnson to drive regional growth.
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COVID-19: Outbreak sees CX support tickets skyrocket globally
Fri, 27th Mar 2020
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crm
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wfh
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cx
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
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ANZ businesses unable to meet changing customer expectations, Zendesk states
Thu, 16th Jan 2020
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crm
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cx
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martech
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
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Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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crm
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contact centre
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cloud services
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
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Zendesk embarks on major APAC talent drive
Thu, 19th Sep 2019
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devops
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cx
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martech
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
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Zendesk expands AWS support for customer data accessibility
Mon, 15th Jul 2019
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bi
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big data
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cloud services
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
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How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
Zendesk report warns Aussie firms: poor customer service may hurt profits.
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What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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microsoft
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virtualisation
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bi
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
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Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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zendesk
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workflow solutions
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.
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Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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contact centre
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crm
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
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Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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bi
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big data
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microsoft
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
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Zendesk & AWS - new data center coming to Sydney next month
Wed, 26th Jul 2017
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cloud services
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colocation
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hyperscale
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
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Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
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The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
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crm
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cx
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martech
​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
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Zendesk, Google Play help businesses respond to customer app reviews
Mon, 23rd May 2016
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smartphones
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technology gifts
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zendesk
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
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New SMS channel launched by Zendesk
Fri, 13th May 2016
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contact centre
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telecommunications
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forrester research
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
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Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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bi
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big data
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
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Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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uc
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voip
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crm
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
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Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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microsoft
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crm
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martech
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.