Voice of the Customer stories
Arctic Wolf wins Gartner Customers' Choice for MDR
Last week
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
CTERA named strong performer in Gartner cloud storage
Last month
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storage
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data protection
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hybrid cloud
CTERA earns Gartner peer-backed recognition as hybrid cloud storage demand rises across branch offices, data centres and public cloud environments.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Nozomi named Leader in Gartner CPS security ranking
Last month
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iot security
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iot
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advanced persistent threat protection
Nozomi again lands in Gartner's Leaders quadrant for CPS protection, topping four key use cases in the 2026 Critical Capabilities report.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Salesforce unveils Agentforce AI-powered contact centre
Last month
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
AlgoSec posts record 2025 growth on hybrid cloud demand
Fri, 20th Feb 2026
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firewalls
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hybrid cloud
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digital transformation
AlgoSec posts record 2025 as hybrid cloud surge drives 37% new business growth, strong ARR gains and rapid uptake of its Horizon platform.
UiPath secures five spots in G2 2026 Best Software Awards
Thu, 19th Feb 2026
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devops
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digital transformation
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cx
UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
AI to transform qualitative research into measurable data
Mon, 2nd Feb 2026
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Constructor earns sole Customers' Choice in Gartner report
Fri, 30th Jan 2026
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cx
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martech
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commerce systems
Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
Dynatrace wins top observability & cloud security nods
Tue, 27th Jan 2026
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devops
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digital transformation
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hyperscale
Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.
Horizon3.ai hires Andres Botero to drive global push
Sat, 10th Jan 2026
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saas
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devops
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cloud security
Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.
Denodo named Leader in 2025 Gartner data integration MQ
Fri, 9th Jan 2026
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virtualisation
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data analytics
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digital transformation
Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.
Kubus bolsters leadership with new marketing & HR heads
Tue, 16th Dec 2025
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network infrastructure
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hcm
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partner programmes
Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.
Synology receives 4.7 rating in 2025 Gartner customer report
Tue, 19th Aug 2025
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storage
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dr
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network infrastructure
Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.
Sysdig appoints Gary Olson & Crendal Kear to executive team
Tue, 1st Apr 2025
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saas
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cloud security
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application security
Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.