Voice Analytics stories
![Story image](../../../../../uploads/story/2024/04/02/preview_img-wPWtctdHpsUfqBhXgmwqy9Xw.webp)
Parkerville charity embraces digital transformation with RingCentral platform
Tue, 2nd Apr 2024
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crm
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uc
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digital transformation
Parkerville Children and Youth Care transitions to RingCentral's unified communications-as-a-service platform, marking a significant phase in their digital transformation aimed at replacing all IT infrastructure hardware by 2024.
![Story image](../../../../../uploads/story/2024/02/07/preview_img-8PmwG9b69fbS19Mq0QehlB1C.webp)
Medallia unveils AI breakthroughs for personalised CX
Wed, 7th Feb 2024
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martech
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cx
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hcm
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
![Story image](../../../../../uploads/story/2023/10/18/preview_voice.webp)
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
![Story image](../../../../../uploads/story/2022/05/31/preview_James_Ellender__Executive_Director__Behavioural_Cues_no_2.webp)
Q&A: Behavioural Cues discuss what's next for voice analytics
Tue, 31st May 2022
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uc
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hybrid & remote work
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contact centre
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
![Story image](../../../../../uploads/story/2022/01/24/preview_GettyImages-514266936.webp)
Global mobile calling traffic declines for the first time in ever
Tue, 25th Jan 2022
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voice analytics
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market research
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telco
New report shows that international call traffic declined by 7% in 2020, continuing a downward trend since 2015.
![Story image](../../../../../uploads/story/2021/08/20/preview_Lior_Doron__Director_of_HR_Solutions__Nemesysco.webp)
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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uc
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mental health
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contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
![Story image](../../../../../uploads/story/2019/02/13/preview_GettyImages-929881132.webp)
Red Box gains compliance boost with new partnership
Wed, 13th Feb 2019
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voice
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voice analytics
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cloud services
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
![Story image](../../../../../uploads/story/2017/06/30/preview_voice.webp)
Adobe brings new AI-powered voice analytics capabilities to its cloud platform
Mon, 3rd Jul 2017
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data analytics
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cx
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martech
It aims to let brands to deliver more personalised customer experiences and create brand loyalty through voice-based interfaces.