Voice Analytics stories
Q&A: Behavioural Cues discuss what's next for voice analytics
Tue, 31st May 2022
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contact centre
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wfh
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innovation
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
Global mobile calling traffic declines for the first time in ever
Tue, 25th Jan 2022
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telecommunications
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consulting
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voice analytics
New research finds international call traffic declined by 7% in 2020 and that the downhill trend continues from 2015 after only a slight increase in 2020 at the start of the pandemic.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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contact centre
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interview
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voice analytics
"Knowing your employees better is one of the key advantages that voice analytics can deliver to employers," says Nemesysco's director of HR solutions, Lior Doron.
Red Box gains compliance boost with new partnership
Wed, 13th Feb 2019
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cloud services
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voice
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voice analytics
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
Adobe brings new AI-powered voice analytics capabilities to its cloud platform
Mon, 3rd Jul 2017
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bi
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data analytics
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cx
It aims to let brands to deliver more personalised customer experiences and create brand loyalty through voice-based interfaces.