SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Voice Analytics stories

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Medallia unveils AI breakthroughs for personalised CX
Last month
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martech
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cx
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ai
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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cloud services
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voip
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contact centre
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Q&A: Behavioural Cues discuss what's next for voice analytics
Tue, 31st May 2022
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contact centre
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wfh
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cloud services
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
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Global mobile calling traffic declines for the first time in ever
Tue, 25th Jan 2022
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voice analytics
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market research
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telecommunications
New report shows that international call traffic declined by 7% in 2020, continuing a downward trend since 2015.
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Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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contact centre
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mental health
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voice analytics
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
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Red Box gains compliance boost with new partnership
Wed, 13th Feb 2019
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cloud services
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voice analytics
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voice
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.
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Adobe brings new AI-powered voice analytics capabilities to its cloud platform
Mon, 3rd Jul 2017
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big data
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bi
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data analytics
It aims to let brands to deliver more personalised customer experiences and create brand loyalty through voice-based interfaces.