The UCaaS provider has launched a new SMS service continuing the company's investment in new solutions to help fuel partner network growth and increase customer retention.

Australians lost over $2 Billion to scams in 2021, according to the Australian Competition and Consumer Commission.

Telstra's SMS scam filters has continued to block millions of scam messages, with a staggering 225 million blocked since April this year.

In a year of economic uncertainty and geopolitical tensions, it should be no surprise that the digital landscape is fraught with cyberthreats.

Shopping habits have changed since the beginning of the pandemic; the biggest trend of all is the rise of hybrid shopping.

"The obvious first issue with this is that if APAC office workers are unable to identify scam emails and SMS messages then they are at significant risk."

Zoom has unveiled a raft of new updates and features to its platform, including enhanced slide control, advanced polling, and attendance status.

More than 150 premium SMS scam applications have been discovered as part of a campaign dubbed “UltimaSMS” using Instagram and Tik Tok.

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

"Organisations need to re-evaluate the communications channels they use to interact with customers to better establish trust. With fraudsters monopolising open channels such as SMS and email, these channels cannot be relied upon."

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

“The success of Operation Genmaicha has prevented further Australians from seeing their hard-earned savings siphoned off to criminal entities.”

HubSpot has added targeted SMS messaging capabilities within its customer relationship (CRM) application, thanks to a partnership with SMS technology provider MessageMedia.

Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes

Since Soprano and Vodafone began working together in 2016, demand for cloud-based mobile messaging services has continued to surge.

The current global COVID-19 crisis has meant businesses have needed to find new ways to communicate with their clients and customers.

The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.

More than half (54%) of surveyed Australian Infosec professionals faced phishing-triggered ransomware infections in 2019, according to a new report titled ‘State of the Phish’ by Proofpoint.

About 90 percent of text messages are read within three minutes of receipt and we’re seven times more likely to respond to a text than an email.

Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.

Like phishing, SMiShing are scams that encourage users to urgently click on a link or respond directly with their personal and sensitive details.

Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.

Technology can help educators meet standard operating procedures swiftly and effectively, cutting down response times.

"We wanted to ensure that the business is meeting global standards for education, and with Tribal’s help, we’re delivering exactly that."