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Global Stories

ServiceNow stories

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • Tue, 12th May 2026

Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 8th May 2026

Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • Fri, 8th May 2026

Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

By Sofiah Nichole Salivio • 5 min read • Fri, 8th May 2026

Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 7th May 2026

Software-as-a-Service

Tanium, ServiceNow launch autonomous IT operations tool

The tie-up aims to cut investigation times and patching errors by feeding live endpoint data into ServiceNow workflows and AI agents.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 7th May 2026

Software-as-a-Service

Origin partners ServiceNow to embed benefits answers

Employees will be able to get benefits answers in ServiceNow without raising HR tickets, as the integration targets routine enquiries that bog down teams.

By Sean Mitchell • 4 min read • Wed, 6th May 2026

Data Protection

Cloudera launches zero-copy connector for ServiceNow

Enterprises in regulated sectors can now query sensitive data in place, as Cloudera says the new ServiceNow link cuts duplication and compliance risk.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 6th May 2026

Data Analytics

Vanyar primed for success with Uriah Jacobs at the helm

A shortage of skilled partners is slowing wider adoption of Palantir Foundry and AIP, creating an opening for Vanyar in the commercial market.

By David Shilovsky • 5 min read • Tue, 5th May 2026

Cloud Security

Command Zero launches APIs & MCP server for SOC teams

Security teams can now automate hunts and investigations from existing workflows as Command Zero opens its platform to AI agents and external systems.

By Sean Mitchell • 4 min read • Fri, 1st May 2026

Data Analytics

Eptura adds AI tools & real-time workplace analytics

Facility teams could gain a clearer view of office use and maintenance as Eptura rolls out AI assistants, live analytics and shared data tools.

By Shannon Williams • 4 min read • Thu, 30th Apr 2026

Digital Transformation

Google Cloud CEO sets out enterprise AI agent plan

Enterprises will get one place to build, govern and run AI agents, as Google Cloud expands Gemini Enterprise across models, data and security.

By Sean Mitchell • 5 min read • Tue, 28th Apr 2026

Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026

Digital Transformation

Exclusive: Google Cloud accelerates shift to agentic data

Enterprises may soon design data systems for AI agents rather than staff, as Google Cloud adds real-time context, automation and cross-cloud access.

By Sean Mitchell • 5 min read • Thu, 23rd Apr 2026

Software-as-a-Service

Vanyar launches to help firms deploy Palantir faster

Enterprises struggling with slow AI rollouts may turn to specialist partners as Vanyar targets faster Palantir deployments across Asia-Pacific and the Middle East.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 23rd Apr 2026

Stories from Other Regions

ServiceNow stories

Digital Transformation

Ataccama & ServiceNow surface data quality in catalog

Users of ServiceNow Data Catalog will now see Ataccama quality scores and alerts before selecting data, helping reduce bad AI and workflow decisions.

By Sean Mitchell • 4 min read • Thu, 7th May 2026

Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Wed, 29th Apr 2026