ServiceNow news stories

Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally. 

Zoom has unveiled a raft of new updates and features to its platform, including enhanced slide control, advanced polling, and attendance status.

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

ServiceNow has announced its Now Platform Rome release, delivering hundreds of innovations to help organisations adapt to the hybrid work era.

By combining best-in-class operational data from ServiceNow with IT cost modelling software from Apptio, technology leaders are now able to make smarter investment decisions more quickly, the company states.

"By sharing threat intelligence and leveraging context based access controls, Zscaler and ServiceNow can reduce business risk, simplify compliance and improve work from anywhere user experience.”

Oracle has announced the integration of ServiceNow into its Oracle Cloud Infrastructure.

"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”

The partnership will help companies reduce operational risk and lower costs by applying AI to automate IT operations. 

BlackBerry has announced it has entered into a partnership with ServiceNow to integrate the BlackBerry AtHoc service within the Now platform for rapid crisis communications and IT service management. 

DigiCert and ServiceNow are collaborating on a new way to bring certificate management within the ServiceNow platform.

Powered by ServiceNow’s digital workflow platform, the Now Platform, the new capabilities are also said to improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.

As part of the move, users can now integrate device data from the CrowdStrike Falcon platform into their incident response process, allowing for the improvement of both the security and IT operation outcomes.

The ‘New Wave SaaS Marketplaces’ report analyses the top eight players and provides analyst insight on who is excelling, or trailing, in 10 criteria.

Forescout and ServiceNow have announced they are advancing their partnership for enhanced operational technology (OT) and industrial IoT capabilities, with an aim of helping organisations to protect critical infrastructure from cyber threats.

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

Edgar Dias has been named as Asia Pacific channel and partnerships regional vice president.

New industry-specific solutions aim to provide digital solutions for organisations undergoing forced, rapid transformation.

A new marketplace for industry-specific solutions, app monetisation framework, customer success system, and an extended enrolment deadline.

“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources."

The integration connects workflows between Adobe Experience Platform and ServiceNow, improving personalization of customer experiences across all touchpoints, and brands can now deliver enhanced customer service capabilities.

The integration aims to resolve workflow approvals, which is a common bottleneck for IT teams that manage privileged service accounts.

People + Work Connect will bring together companies whose workforces are laid off due to COVID-19 with those in urgent need of workers.