Service level agreement (SLA) Stories - Page 2

Asian Stories

Service level agreement (SLA) stories

Singapore warnings on identity gaps after breaches

Breaches in Singapore and Japan are sharpening scrutiny of identity controls, as regulators eye tougher rules for data centres and cloud firms.

By Mark Tarre • 6 min read • Fri, 10th Jul 2026

Global Stories

Service level agreement (SLA) stories

Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • Mon, 27th Jul 2026

Software-as-a-Service

Agentic AI widens cyber risk as attackers speed up

Attackers are using agentic tools to compress breaches into days, exposing developers and cloud users to faster, harder-to-stop intrusions.

By Sean Mitchell • 8 min read • Sat, 11th Jul 2026

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026

Software-as-a-Service

New Relic launches startup AI observability programme

The offer gives early-stage AI startups free monitoring and engineering support as software failures can quickly damage customer trust and funding prospects.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026

Digital Transformation

UiPath launches Maestro Case for complex workflows

Enterprises could cut handling times and improve compliance as UiPath pushes its automation software into more complex, exception-heavy case work.

By Mark Tarre • 3 min read • Thu, 18th Jun 2026

Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Wed, 27th May 2026

Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Wed, 20th May 2026

Manufacturing

AWS deepens SAP ties with new AI & migration tools

Customers could move SAP workloads to AWS in days rather than weeks, as new integrations aim to cut migration time and expand AI use.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026

Virtualisation

Droplet warns legacy Windows Server backups may fail

Older servers may be unprotected for years because some backup providers no longer fully support them, risking recovery failures and audit breaches.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 13th May 2026

Stories from Other Regions

Service level agreement (SLA) stories

Software-as-a-Service

Wagepoint launches WagePro+ for Canadian accountants

Growing compliance costs are pushing Canadian firms to treat payroll as a recurring revenue stream, as Wagepoint adds partner support.

By Sofiah Nichole Salivio • 4 min read • Sat, 18th Jul 2026

Disaster Recovery

Sentinel ICCS picks Macrium for legacy system recovery

Legacy industrial sites with air-gapped networks will gain faster recovery planning after Sentinel ICCS standardised on Macrium for backup support.

By Mark Tarre • 3 min read • Wed, 15th Jul 2026

Disaster Recovery

Oklahoma insurer cuts disaster recovery to under an hour

Severe weather can now interrupt claims less often, as the insurer's critical systems were restored in tests in just under an hour.

By Sean Mitchell • 4 min read • Thu, 9th Jul 2026

Software-as-a-Service

LegalVision warns firms on single AI provider risks

Australian firms using AI for core operations risk disruption unless they secure contracts, governance and backup plans, LegalVision says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Jul 2026

Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026

Network Infrastructure

Australia's resilience problem isn't redundancy. It's shared infrastructure

Shared fibre routes can leave supposedly redundant links exposed to the same outage, a risk growing as AI workloads demand uninterrupted connectivity.

By Mark Rafferty • 5 min read • Fri, 26th Jun 2026