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SAP honours Woolworths & Zespri in ANZ tech awards
Data Analytics

SAP honours Woolworths & Zespri in ANZ tech awards

Projects from Woolworths and Sigma Healthcare were among awards highlighting faster upgrades, shorter hiring cycles and better returns from digital overhaul.

By Sean Mitchell • 4 min read • Today
Marketix Digital says AI search leaves revenue gap
Artificial Intelligence

Marketix Digital says AI search leaves revenue gap

Retailers could still be A$43,400 a month short if AI search replaces organic visits, according to Marketix Digital's modelling.

By Karen Joy Bacudo • 4 min read • Today
agentic AI seen as biggest customer engagement shift
Software-as-a-Service

agentic AI seen as biggest customer engagement shift

Technical staff at Infobip Shift 2026 said autonomous AI agents are reshaping service journeys and making reskilling more valuable than new coding languages.

By Regine Laguilles • 4 min read • Today
OpenAI launches ChatGPT Business Hub for companies
Data Analytics

OpenAI launches ChatGPT Business Hub for companies

Eligible businesses can now claim profiles and track engagement in ChatGPT, as OpenAI pushes the assistant deeper into commercial discovery.

By Mara Sugue • 4 min read • Today
Xcellence names directors to drive European expansion
Digital Signage

Xcellence names directors to drive European expansion

The Dubai-founded display maker is betting on channel partners and bespoke products to win share in a crowded European market.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Points4Purpose expands loyalty platform for retailers
Payment Technologies

Points4Purpose expands loyalty platform for retailers

Merchants could see stronger repeat spending as the Australian platform lets shoppers earn cashback and donate it to charity at checkout.

By Karen Joy Bacudo • 3 min read • 2 days ago

Stories from Other Regions

Retail stories

SecondBite starts Derrimut cold store for food relief
Supply Chain

SecondBite starts Derrimut cold store for food relief

The 1,500sqm site will lift storage and processing capacity as food insecurity rises, helping SecondBite handle more donated produce and frozen goods.

By Mara Sugue • 4 min read • Today
Pet Circle adopts Manhattan WMS across Australian sites
Supply Chain

Pet Circle adopts Manhattan WMS across Australian sites

The new system has helped Pet Circle keep same-day and next-day delivery running through almost all of Black Friday, despite surging orders.

By Mara Sugue • 3 min read • Today
Enterprise AI adoption is a marathon, not a sprint
Digital Transformation

Enterprise AI adoption is a marathon, not a sprint

Many AI pilots fade after early wins because firms lack the governance, data and skills needed to turn experiments into lasting value.

By Sharma Madiraju • 4 min read • Today
Frontline workers use AI, but employers lag on guidance
Risk & Compliance

Frontline workers use AI, but employers lag on guidance

Nearly half of Australian frontline workers have had no AI guidance from employers, even as many already use the tools to cut admin and shift hassles.

By Sean Mitchell • 5 min read • Today
Nearly half of Kiwis use phones with faults, survey finds
Storage

Nearly half of Kiwis use phones with faults, survey finds

Many users are putting off replacements despite faults, as battery life emerges as the biggest problem in a survey of New Zealanders.

By Mara Sugue • 3 min read • Today
D&AD briefs urge young creatives to put humans first
Generative AI

D&AD briefs urge young creatives to put humans first

HSBC and JBL are among the brands telling entrants to avoid AI, as D&AD's New Blood Awards highlights the value of human judgement.

By Sofiah Nichole Salivio • 4 min read • Today
Gen Z to drive bigger share of UK Black Friday spend
eCommerce

Gen Z to drive bigger share of UK Black Friday spend

Younger shoppers are expected to account for a larger slice of UK Black Friday gift spending, with 73% of Gen Z planning purchases.

By Karen Joy Bacudo • 3 min read • Today
US consumers trust AI customer service if issues resolve
Customer Experience

US consumers trust AI customer service if issues resolve

Trust, not novelty, now determines whether Americans will accept AI support, with preference rising when customers know their issue will be resolved.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Consumers favour AI agents when resolution is guaranteed
Customer Experience

Consumers favour AI agents when resolution is guaranteed

Trust matters more than novelty, with 28.8% of US consumers now choosing AI customer service when they know their issue will be resolved.

By Mara Sugue • 4 min read • Yesterday
Younger shoppers more likely to ditch poor loyalty schemes
Personalisation

Younger shoppers more likely to ditch poor loyalty schemes

Under-35s are far likelier to walk away from retailers over weak rewards, even as 61% say they feel more loyal than three years ago.

By Regine Laguilles • 4 min read • 2 days ago
Australian business conditions weaken as sector gap widens
Manufacturing

Australian business conditions weaken as sector gap widens

Rising oil prices and higher borrowing costs are squeezing retail and housing-linked firms, while mining continues to hold up.

By Karen Joy Bacudo • 5 min read • 2 days ago