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Retail stories

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Work from home
Humanforce announces acquisition with Ento to strengthen workforces
Yesterday
The acquisition strengthens and scales with frontline, roster-driven, shift-based workforces across a wide range of industry verticals
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Mobile Device Management
How to easily scale your mobile workforce and devices for the peak shopping season
This week
Retailers are under constant pressure to streamline processes and become more efficient while looking for ways to improve customer satisfaction levels.
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Customer Relationship Management
New kid on the block: How your business can build up its online marketplace expertise
This week
Without the support of a skilled team, it’s impossible to realise the benefits of an online marketplace in full, observes Marketplacer executive Anna Trifonopoulos, VP of Customer Delivery, Marketplacer.
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Online shopping
FedEx expands international day-definite delivery services across AMEA
Last month
The company says the continuous expansion of the FedEx International Connect Plus (FICP) is also set to fuel cross-border eCommerce growth within the APAC region.
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Sophos
Ransomware ravages retail sector, with 75% increase in attacks
Last month
Globally, 77% of retail organisations surveyed experienced a 75% increase from 2020. This is also 11% more than the cross-sector average attack rate of 66%.
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Marketplace
What does it take to build a thriving enterprise marketplace?
Last month
Enterprise Marketplaces are proving to be an essential priority for retailers and brands looking to capitalise on expansive growth in consumer eCommerce.
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Electronics
How a major electronics retailer ended the bot menace on its portal
Last month
For a firm operating 300 retail stores that attract ten million shoppers a year to its website, this level of bot traffic is unsustainable. It’s risking not only lost sales and rising costs but also damage to a brand image built with huge effort over many years.
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Customer experience
What A/NZ organisations can learn from Asia’s burgeoning super apps push
August 2022
It’s hard to miss the meteoric rise of super apps in the past two years, especially in Asia. Aggregating a range of products and services on a single platform, super apps have emerged as major disruptors to conventional apps.
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Retail
AU retailers rate their states for doing business
August 2022
Retailers are optimistic about economic conditions and potential for business success in their own states, despite the current economic climate. 
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eCommerce
Southeast Asia eCommerce market projected to grow 18% in 2022
August 2022
According to a new study published by Ascential Digital Commerce, eCommerce sales in Southeast Asia are projected to grow 18% in 2022, reaching up to USD$38.2 billion.
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Economics
9 in 10 retailers prepared for economic challenges this year
August 2022
Some 9 in 10 retailers (86%) are prepared for continued inflation, higher interest rates and potentially lower consumer spending, according to new research.
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Fintech
SC Ventures launches fintech startup for retail banking
August 2022
SC Ventures has launched Appro, a fintech startup, to simplify the retail banking user journey, aiming to foster greater efficiency in application processes for retail banking products.
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Data
Consumers will stop doing business over data practices
August 2022
“Data privacy remains a concern for consumers when it comes to sharing their information with an online retailer with an unclear view of privacy laws."
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Payments
Tranxactor Group to build customer loyalty with Oracle
July 2022
Tranxactor has chosen Oracle Cloud Infrastructure (OCI) with Enterprise Database Service to allow it to provide brands with immersive customer engagement and loyalty programs.
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Customer experience
Key technology trends driving the retail customer experience
July 2022
Today’s fragmented sales environment presents new challenges and opportunities for brands, who must now do more to meet heightened customer expectations.
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Omnichannel
UNIQLO operator chooses Adyen for multiple market payments
July 2022
The operator of UNIQLO, Fast Retailing, has selected Adyen to power payments for its in-store and online checkout in multiple markets.
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Digital Transformation
Munro Footwear Group chooses Boomi to assist with digitisation strategy
July 2022
Munro Footwear Group (MFG) has selected Boomi to assist with its eCommerce and digital transformation roadmap goals.
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Retail
Australia Post Online Retail Industry Awards finalists for 2022 announced
July 2022
Finalists have been announced for this year's 2022 Australia Post Online Retail Industry Awards (ORIAS Awards), recognising the achievements of online retailers in Australia.
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IT infrastructure
Lenovo announces launch of Retail Solutions portfolio in A/NZ
June 2022
Lenovo has announced the launch of its Lenovo Retail Solutions portfolio across the A/NZ region, which they say will help retailers transform their business and face future retail demands.
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Software Defined Wide Area Network
Macquarie Telecom partnership sees benefits for City Beach
June 2022
Macquarie Telecom’s work with City Beach has resulted in the retailer reporting its smoothest peak retail season, which occurred against a backdrop of record online sales across Australia.
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Cybersecurity
Tonik chooses Noname Security to safeguard digital platform
June 2022
Tonik has chosen Noname Security to help safeguard a critical component of its digital platform as it works on finding new retail lending opportunities in Southeast Asia.
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Annexa
Going global: 9 tips from top Aussie retailers
June 2022
For growth-minded business owners, taking operations into larger, more lucrative overseas markets is often an essential step in achieving their ambitious goals.
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Omnichannel
Lexmark launches A/NZ first with retail publishing solution
May 2022
Lexmark, a global imaging and IoT solutions leader, launched its Publishing Platform for Retail (PPR) in Australia and New Zealand.
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Cloud
Vodafone NZ buys remaining stake in retail joint venture
May 2022
Vodafone New Zealand has purchased the remaining 50% stake in the specialist joint venture (JV) with private equity company Millennium Corp.