Quality Management stories - Page 5

Trans-Tasman security integrator looks to meet the twin challenges of high client project demand tight & labour market supply with new opportunities. .

Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.

Optic Security Group achieves three ISO certifications across its business units in Australia and New Zealand.

The certifications confirm the company adheres to the latest Information Security Management System for data, info systems and computer networks.

Atturra has announced the acquisition of Kettering Professional Services, a specialist ERP solutions provider focusing on local manufacturing.

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

DigiPlex has taken its place on the Oslo Stock Exchange, with what it calls ‘the largest ever Nordic data centre bond’.

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the ‘Kyocera philosophy’.

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.