Forrester names Pega a Leader in CRM Solutions 2022 report
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Marketing technologies set to increase revenues - study
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
Digital transformation increasing business complexities
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Appian awarded billions in damages against Pegasystems Inc.
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
New low-code capabilities from Pega for AI-powered automation
Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.
Organisations fail to deliver on growing customer demands
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
Pega named a leader in Digital Process Automation
Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.
Pegasystems launches AI-powered customer journey capability
Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.
Pegasystems investigates where IT functions will be 5 years from now
Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.
Customer service vital to long term success for Australian telcos
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Poor service quality costing companies significant revenue
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Real-time decisioning critical to meeting increased customer expectations
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
What makes an intelligent automation leader? Pegasystems releases new study
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
Pega acquires speech analytics firm Qurious.io
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
Pegasystems completes industry first with auto-balancing feature
Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.
Forrester names Pega ‘Leader’ in interaction management
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
Intelligent Automation – accelerate today and automate for tomorrow
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
Businesses investing in DX more than ever thanks to COVID-19
Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Pega launches ‘platform for platforms’ to unify app stacks
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
Pega strives to rid AI-based CX systems of discrimination
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
Pegasystems launches COVID-19 tracking app
Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.
Organisations must tear down the walls between IT and CX
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
Pegasystems announces new app-building software
Pega launches Pega Express, pioneering a low-code development method in their Platform.