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Why you need to respond to customer feedback – especially online
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
Trade Me partners with Afterpay to offer ‘buy now, pay later' service
The partnership will let Trade Me sellers offer interest-free deferred payments to buyers, via Afterpay later in 2017.
Online shopping? Four tips for staying secure
Have you remembered Mother's Day? If not, better get on the net and buy something! Here's some tips for staying secure while online shopping.
Interest-free fixed-term payments option launches in New Zealand
PartPay assumes full risk for consumer repayments and also picks up the cost of payment processing.
Farro Fresh letting Kiwis get groceries delivered to refrigerated lockers
The lockers can be accessed by shoppers 24 hours a day using a digital code sent on completion of an online order.
'Digital locker' initiative brings in new chapter of online shopping
Farro Fresh have recently launched a new service that is ushering in the next generation of online shopping.
Millisecond delays can hurt conversion rates on online transactions – Akamai report
Online retail benefits from delivering better customer experiences, especially on mobile devices.
How retailers can use tech to their advantage
"It is essential for retailers to understand how consumer shopping habits have changed as they recover from the busy Christmas period."
New Zealand's 'love affair' with online shopping at Xmas a cyber security concern
"Scammers are constantly refining their skills and targeting New Zealanders with malicious links and scams."
Last-minute online Xmas shopping poses security risks
“A disturbing find is that one in eight respondents say they would accept discounts and special offers from retailers in exchange for their password."
Tips to ensure your website is not bait this online shopping season
Australians will spend around $7 billion online in the lead-up to Christmas. With this much money on the line, security is essential.
Use your 'common-sense' online this holiday season, researcher says
“As always, if an offer seems too good to be true then it probably is."
Shoppers warned of increased cyber risk as online shopping takes over
"When people start shopping for the Christmas season, hackers start their busy season too."
Could Mastercard's innovation pipeline be the answer to cyber security?
“The onset of new technology continues to transform the way we interact online, but as usage surges there is increased risk."
Report finds Kiwis love online shopping, but won't settle for shoddy deals
The 2016 Consumer Issues Report shows that the number of online sales in New Zealand is increasing – but also subject to plenty of complaints.
Facebook wooing SMBs with new shop and services sections
Social media giant Facebook is continuing its efforts to get inside small businesses with the roll out of two new sections on its Pages feature.
Warehouse, Noel Leeming online sales soar
The Warehouse Group is reports online sales ahead of domestic levels, with Noel Leeming growing online sales faster than the rest of NZ market.
Mobile payments get easier with new Visa product
Visa lauches digital swipe product enabling shoppers to complete online purchases by sliding a virtual image of their credit, debit or prepaid card.
Smartphones leading online sales
"For retailers, it’s a constant balance of where and how much to invest into the mobile experience and infrastructure.”
New online payment option comes to NZ
Visa has launched a new payment services that enables consumers to make secure online payments from an device.
Deal or no deal - depends on website speed
Developments in e-commerce means retailers need to make sure their infrastructure is up to scratch or risk their customers going elsewhere.
Online GST changes a mixed bag for Kiwis, says InternetNZ
InternetNZ is pleased the Government has decided on an appropriate threshold for overseas internet-based retailers before GST collection is required."
Draft law heralds end of GST-free digital goods
The days of GST-free music, games, e-books and software purchased online are coming to an end, with plans to tax online services from next October.
Keep safe while shopping online with these tips
MasterCard is urging Kiwis to up our game when it comes to protecting ourselves while shopping online.