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The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • Today
AFL Grand Final weekend lifts online spending & traffic
Data Analytics

AFL Grand Final weekend lifts online spending & traffic

Retailers saw a surge in food, screens and merchandise sales as fans prepared for AFL Grand Final watch parties and post-match celebrations.

By Raphael Veloso • 3 min read • Today
Amazon rivals beauty chains as Australian sales shift online
Digital Transformation

Amazon rivals beauty chains as Australian sales shift online

Marketplaces are now taking as much Australian online beauty revenue as specialist chains, with consumers increasingly shopping through Amazon and social media.

By Raphael Veloso • 4 min read • Yesterday
AI assistants now read online stores more than twice as often as Google. Most retailers can't see it
Firewalls

AI assistants now read online stores more than twice as often as Google. Most retailers can't see it

Many retailers are missing live customer queries because AI assistants now fetch product pages far more often than Google does.

By Pratham Jani • 6 min read • 2 days ago
The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Customer Experience

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully

With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.

By Mrinalini Chowdhary • 5 min read • Last week
Retailers boost video & AI as visual commerce grows
Digital Transformation

Retailers boost video & AI as visual commerce grows

Retailers are using AI to handle booming video, social commerce and user-generated content as operational strains mount across channels.

By Sofiah Nichole Salivio • 4 min read • Last week
NatWest & banks set out AI agent payment principles
Data Protection

NatWest & banks set out AI agent payment principles

Banks want to prevent AI-driven shopping from eroding customer control, privacy and security as agentic commerce moves closer to everyday payments.

By Karen Joy Bacudo • 5 min read • Last week
Bir says digital banking now reaches 5 million users
Fintech

Bir says digital banking now reaches 5 million users

Serving more than half of Azerbaijan's population, the group is using physical terminals and app services to ease customers towards digital payments.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Online shopping stories

Wise launches chequing account in Canada for travellers
Fintech

Wise launches chequing account in Canada for travellers

Canadians juggling travel and overseas payments may get lower-fee, everyday banking-style services as Wise adds chequing and local transfers.

By Karen Joy Bacudo • 4 min read • Yesterday
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • 2 days ago
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 2 days ago
E-commerce marketers shift budgets to AI & cashback
Digital Transformation

E-commerce marketers shift budgets to AI & cashback

AI shopping tools and cashback apps are set to capture most new eCommerce marketing spend as brands move before search and click.

By Karen Joy Bacudo • 4 min read • Last week
GoCardless processes UK's first agentic charity payment
Fintech

GoCardless processes UK's first agentic charity payment

A regulated trial has shown how AI could streamline monthly giving while keeping donors in control of approval and spending limits.

By Karen Joy Bacudo • 4 min read • Last week
New Zealanders fall into AI confidence trap, Avast says
Data Protection

New Zealanders fall into AI confidence trap, Avast says

Many New Zealanders are sharing sensitive data with chatbots despite fearing AI fakes, leaving them exposed to scams and data leaks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Reolink launches Australia sale with up to 35% off
Surveillance

Reolink launches Australia sale with up to 35% off

Australian households can save up to 35% on Reolink home security gear as the Prime Big Deal Day campaign rolls out in two phases.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Peak has moved: Five ways Australian retailers can build a more agile supply chain
Digital Transformation

Peak has moved: Five ways Australian retailers can build a more agile supply chain

Australian retailers face higher costs and tighter margins as Black Friday demand spreads peak season earlier and makes supply chains harder to balance.

By Steve Blough • 8 min read • Last week
Mastercard & Rogers Bank test AI shopping checkout
Data Protection

Mastercard & Rogers Bank test AI shopping checkout

Canadian shoppers may soon see AI agents make purchases within preset budgets, as the pilot highlights trust and control concerns.

By Joseph Gabriel Lagonsin • 4 min read • Last week