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Nuance revamps AI authentication to protect seniors from fraud
The tool utilises intelligence voice detection capabilities to let enterprises identify if callers are over the age of 65 and, if so, prioritise their call, get them to a live agent for service and better protect them from fraud.
Nuance utilises AI to solve contact centre woes
As COVID-19 has dramatically changed the way in which business is done, users and customers have flocked to the contact centres of organisations around the world, which have subsequently and understandably buckled under the pressure.
Nuance announces updates to biometric fraud detection offering
A recent Nuance survey found 1 in 4 people have fallen victim to fraud in the last twelve months, each person losing an average of $2,000 due to inefficient passwords.
Nuance releases med-tech speech recognition in Aus
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
You only get one chance to make a first impression
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
Avaya and Nuance to deliver an AI-enhanced customer experience
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
Nuance biometrics fight back against fraud
Nuance Communications has crunched the numbers and discovered that it has prevented more than US$1 billion worth of fraud from being passed on to users of its Nuance Security Suite.
Nuance aims to reinvent agent AI for the contact centre
Nuance Communications announced a new technology bundle that supposedly helps enterprises with Agent AI.
Why voice biometrics will end the password era
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
Nuance announces strategic partnership with Lexmark for NZ
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.
Nuance adds deep learning to enterprise speech recognition offerings
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.
ANZ Bank to roll out voice biometrics for high value transactions
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.
5 steps to managing printing within businesses and reducing cost
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.
Nuance brings speech recognition software to New Zealand
Nuance Communications recently announced Dragon Legal New Zealand, an enterprise-ready speech recognition software targeted at legal professionals.
Nuance ramps up Aussie distribution with Dicker Data
'Exponential' growth prompts Nuance Communications Australia to sign Dicker Data as a distributor for the Australian market.
Nuance nails down new Channel Program for 2014...
Nuance Communications will ramp up their channel efforts in 2014, spearheaded by a new Channel Program roll-out.
Four in a row as Nuance claims global software award
Nuance Communications ranked number one in global document capture software market share, for the fourth consecutive year...
Review: Nuance PDF Converter Professional 8
Nuance PDF Converter Professional 8 is a well-known alternative to Adobe’s PDF offering.
Review: Nuance Dragon NaturallySpeaking 12 Premium
Pitching itself as having 99% accuracy out of the box, Nuance’s Dragon NaturallySpeaking 12 claims to perform reasonably well if training is completed and the appropriate corrections are made.
Nuance look to experience for ANZ expansion
Speech and imaging software company hopes new ANZ MD Gordon Clubb can draw on three decades of experience to drive local success across the region.
Nuance shows resellers the money
Partners offered prizes for performance in new points-based rewards program.
Nuance updates OmniPage Professional
Nuance updates OmniPage Professional with scan-to-cloud functionality