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Nuance stories

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Online shopping
Customers would rather shop online than instore since lockdowns - Research shows
July 2021
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.
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Cloud
Microsoft spends $19.7b to acquire AI software firm Nuance
April 2021
The acquisition enables Microsoft to capitalise on Nuance’s ‘decades’ of experience in both enterprise artificial intelligence (AI) and healthcare.
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Cloud Banking Solutions
Bank Australia rolls out voice biometrics designed by Nuance
April 2021
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers. 
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Cloud
Nuance revamps AI authentication to protect seniors from fraud
June 2020
The tool utilises intelligence voice detection capabilities to let enterprises identify if callers are over the age of 65 and, if so, prioritise their call, get them to a live agent for service and better protect them from fraud.
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Contact Centre
Nuance utilises AI to solve contact centre woes
April 2020
As COVID-19 has dramatically changed the way in which business is done, users and customers have flocked to the contact centres of organisations around the world, which have subsequently and understandably buckled under the pressure.
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Biometric security
Nuance announces updates to biometric fraud detection offering
October 2019
A recent Nuance survey found 1 in 4 people have fallen victim to fraud in the last twelve months, each person losing an average of $2,000 due to inefficient passwords.
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Artificial Intelligence
Nuance releases med-tech speech recognition in Aus
August 2019
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
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Nuance
You only get one chance to make a first impression
May 2019
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
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Artificial Intelligence
Avaya and Nuance to deliver an AI-enhanced customer experience
April 2019
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
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Biometric security
Nuance biometrics fight back against fraud
March 2019
Nuance Communications has crunched the numbers and discovered that it has prevented more than US$1 billion worth of fraud from being passed on to users of its Nuance Security Suite.
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Artificial Intelligence
Nuance aims to reinvent agent AI for the contact centre
March 2019
Nuance Communications announced a new technology bundle that supposedly helps enterprises with Agent AI.
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Nuance
Why voice biometrics will end the password era
July 2018
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.
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Unified Communications
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
November 2017
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
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Artificial Intelligence
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
September 2017
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
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Lexmark
Nuance announces strategic partnership with Lexmark for NZ
May 2017
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.
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Cloud
Nuance adds deep learning to enterprise speech recognition offerings
May 2017
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.
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Nuance
ANZ Bank to roll out voice biometrics for high value transactions
April 2017
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.
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Printing
5 steps to managing printing within businesses and reducing cost
March 2017
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.
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Cloud
Nuance brings speech recognition software to New Zealand
August 2016
​Nuance Communications recently announced Dragon Legal New Zealand, an enterprise-ready speech recognition software targeted at legal professionals.
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Dicker Data
Nuance ramps up Aussie distribution with Dicker Data
December 2015
'Exponential' growth prompts Nuance Communications Australia to sign Dicker Data as a distributor for the Australian market.
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Cloud
Nuance nails down new Channel Program for 2014...
December 2013
Nuance Communications will ramp up their channel efforts in 2014, spearheaded by a new Channel Program roll-out.
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Nuance
Four in a row as Nuance claims global software award
November 2013
Nuance Communications ranked number one in global document capture software market share, for the fourth consecutive year...
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Nuance
Review: Nuance PDF Converter Professional 8
August 2013
Nuance PDF Converter Professional 8 is a well-known alternative to Adobe’s PDF offering.
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Nuance
Review: Nuance Dragon NaturallySpeaking 12 Premium
August 2013
Pitching itself as having 99% accuracy out of the box, Nuance’s Dragon NaturallySpeaking 12 claims to perform reasonably well if training is completed and the appropriate corrections are made.