Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
DXC launches solution with SAP & Microsoft to boost AI use
Last week
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digital transformation
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partner programmes
DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.
Assured Data Protection launches Innovation Team for global growth
Last week
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data protection
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dr
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hybrid cloud
Assured Data Protection forms Innovation Team to expand disaster recovery and cyber resiliency services globally, led by Tony Giannini and UK experts.
Efex strengthens cyber services with Datcom buy amid expansion
Last week
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advanced persistent threat protection
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partner programmes
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breach prevention
Efex has acquired Australian cybersecurity firm Datcom to boost its managed IT services amid rising cyber threats and over 500 breach reports in six months.
Evernet to boost managed IT services with LogicMonitor AI tools
Last week
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saas
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digital transformation
Evernet Systems partners with LogicMonitor to boost managed services with AI-driven monitoring, enhancing IT performance and operational insights for clients.
Pulumi launches IDP to speed secure cloud infrastructure delivery
Last week
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saas
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virtualisation
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devops
Pulumi launches Pulumi IDP, an internal developer platform to speed cloud infrastructure delivery with built-in security and governance controls.
Tecala recognised as UiPath Agentic Automation Fast Track Partner
Last week
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digital transformation
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partner programmes
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rpa
Tecala has been honoured as a UiPath Agentic Automation Fast Track Partner, recognising its leadership in AI-driven end-to-end process automation solutions.
Mobile operator enterprise revenue to reach USD $348 billion by 2029
Last week
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uc
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partner programmes
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telco
Juniper Research forecasts a 37% rise in global enterprise revenue for mobile network operators, reaching USD $348 billion by 2029 through new technologies and services.
Fusion5 repositions as transformation partner with brand revamp
Last week
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crm
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digital transformation
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hcm
Fusion5 has rebranded from a business applications provider to a full-service transformation partner, expanding capabilities with recent acquisitions and leadership changes.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Last week
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
Zellis launches Unstoppable campaign to empower HR & payroll
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partner programmes
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ai
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business continuity
Zellis launches Unstoppable campaign, highlighting HR and payroll's vital role and AI-driven solutions to boost business resilience in UK and Ireland.
Melbourne university selects Rimini Street for Salesforce support
Last month
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saas
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edutech
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martech
The University of Melbourne’s Mobile Learning Unit partners with Rimini Street to enhance support for its Salesforce-based eLearning platform and ensure operational efficiency.
Waratek names Rimini Street exclusive Pinnacle Partner globally
Last month
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application security
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it automation
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partner programmes
Waratek names Rimini Street its sole Pinnacle Partner after eight years, recognising Rimini's exclusive expertise in global implementation of Waratek solutions.
David Senior named chief financial officer at Nasstar Group
Last month
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digital transformation
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partner programmes
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cfo
David Senior has been appointed CFO of Nasstar, succeeding Kevin Dangerfield, as the firm aims to bolster financial operations amid growth in tech services.
SIOS & DataHub Nepal boost business resilience with new deal
Last month
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firewalls
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data protection
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dr
SIOS Technology partners with DataHub Nepal to deliver high-availability and disaster recovery solutions, boosting business resilience across Nepal.
Veeam unveils cloud solution to protect Microsoft Entra ID
Last month
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saas
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virtualisation
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data protection
Veeam launches Veeam Data Cloud for Microsoft Entra ID, a SaaS solution enhancing identity protection amid 600M daily attacks on Entra ID users.
Lisa Ergun appointed to lead Dell’s UK channel PC strategy
Last month
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network infrastructure
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dei
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partner programmes
Dell Technologies appoints Lisa Ergun as UK Channel Lead to boost partners amid major PC refresh cycle and AI-focused IT market growth.
StarHub achieves Cisco Premier Provider & Webex honours
Last month
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uc
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digital transformation
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cx
StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.
Tracey Pretorius joins CyberOne board to boost strategy
Last month
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cloud security
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partner programmes
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cybersecurity
Tracey Pretorius, Senior Director of Threat Intelligence at Microsoft, has joined CyberOne's Advisory Board to enhance its security services and Microsoft collaboration.
Orro appoints new CTO & Group Exec to lead transformation
Last month
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digital transformation
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partner programmes
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managed services
Orro has appointed Stuart Long as Chief Technology Officer and Matthew Maw as Group Executive, Delivery Transformation, to enhance its managed services.
Google unveils Cloud WAN for global network solutions
Last month
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network infrastructure
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digital transformation
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sd-wan
Google has unveiled Cloud WAN, a solution aimed at revolutionising business connectivity by providing faster, secure, and cost-effective wide area network capabilities.