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Managed service provider stories

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Software-as-a-Service
Modernisation highest priority for Aussie MSPs - study
Last month
The modernisation of legacy computing systems will be the highest priority for Australian MSPs during the coming 12 months, according to new research.
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Website
Pax8 reinforces presence in APAC with website launch
July 2022
Pax8 has launched its website in Asia Pacific, which will continue to enhance the company’s brand in the region and provide the scale needed to support its growing partner base.
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Microsoft Teams
How MSPs can add value with Teams Phone
July 2022
As a Managed Service Provider, you know the Microsoft suite better than any telco ever will. But how do you retain ownership of the ecosystem, ensure system security, and minimise churn risk?
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Cybersecurity
MSPs: You can’t manage what you can’t see
July 2022
MSPs must understand the limitations of their current processes before improving security posture. You can't manage what you can't see. However, that's not the only challenge.
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Digital Transformation
Bitdefender unveils MSP continuous threat monitoring service
July 2022
Bitdefender has released MDR Foundations, a managed security service designed for managed service providers (MSPs) that provides continuous threat monitoring and response, intelligence-based threat hunting and elite security experts.
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New Relic
New Relic looks to observability market with new partner programme
June 2022
New Relic has announced the availability of New Relic Partner Stack, an enhanced programme expanding New Relic’s commitment to partners.
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BitTitan
How to achieve your monthly recurring revenue goals
June 2022
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
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Micro Focus
Micro Focus releases update to enterprise NOM offering
June 2022
Micro Focus has announced that the latest version of its comprehensive Network Operations Management (NOM) offering for businesses is now available.
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Managed service provider
Barracuda MSP Day 2022 highlights MSP opportunities
May 2022
Barracuda Networks has released a report showing global services-related MSP revenue is set to increase by more than a third in 2022 compared to 2021.
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BitTitan
Why tenant consolidation is critical to cloud success
May 2022
Consolidating tenants can improve cost management, security and engagement after a flurry of reactive activity following the widespread shift to remote operations.
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Cybersecurity
Vector Capital to be majority shareholder of WatchGuard
May 2022
WatchGuard Technologies has announced it has entered into a definitive agreement with Vector Capital to make a large new equity investment in the business.
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Cloud
Kaseya to acquire Datto in US$6.2 billion transaction
April 2022
Kaseya and Datto have announced that Kaseya will acquire Datto in an all-cash transaction that will offer Datto’s shareholders US$35.50 per share.
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Cloud
Zscaler enters managed services partnership with The Instillery
April 2022
"Managed services companies such as The Instillery have become essential in guiding organisations along their digital transformation journey."
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Data Protection
Backing up your business is about more than preventing data loss
March 2022
Backups are a crucial part of doing business - typically most crucial directly after the realisation that one wasn't done properly.
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Hosted Network
Hosted Network and Sea-Level Operations team up to provide the best solutions for Australian MSPs
February 2022
Choosing a good cloud service provider can be the make or break choice when determining an MSP's success, and to curb this worry they should look no further than Hosted Network.
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Cloud
Kaseya sees continued growth following a standout 2021
January 2022
From key acquisitions to new regional data centres, Kaseya has continued to see expansive growth
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Cybersecurity
A new tool to help the MSP community combat Log4j
December 2021
Datto is encouraging all MSPs to download a free script developed and made available on GitHub for any Remote Monitoring and Management solution. 
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Customer experience
ConnectWise bolsters CX portfolio with SmileBack acquisition
December 2021
ConnectWise will now own and develop the SmileBack customer feedback system, which is designed specifically for the MSP market.
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Dell Technologies
Worried about unpredictable multi-cloud spending? Get yourself a partner
November 2021
When you adopt a cloud-first policy, you expect speed, agility, and innovation. You don’t expect to pay twice as much as running workloads in your own data centre. That wouldn’t be a selling point for any organisation looking to gain cloud flexibility whilst also lowering IT costs.
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Cybersecurity
WatchGuard Cloud enhances security platform with new endpoint security modules
November 2021
"WatchGuard continues to deliver on its vision of our Unified Security Platform that enables MSPs to offer a comprehensive set of enterprise-grade security services to protect businesses of all sizes."
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Wi-fi
WatchGuard introduces WIFI management into cloud portfolio
November 2021
The addition of Wi-Fi in WatchGuard Cloud provides cross-platform integration and centralised management, simplifying how partners purchase, deploy and manage products and services.
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Software-as-a-Service
Commvault extends Metallic MSP ecosystem with three new partners
October 2021
This latest move increases the company's reach by bringing access to Commvault's data protection solutions to more organisations in more geographies.
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Scale Computing
Scale Computing and Acronis announce new Business Resilience System built for MSPs
October 2021
The scalable Business Resilience appliance allows for instant recovery of all critical workloads in an environment, regardless of where those workloads are running, the company states.
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Cybersecurity
Threat intelligence most sought-after security service for MSPs
October 2021
"When a reactive approach to cybersecurity is not enough, MSPs have to seriously address the choice of threat intelligence service providers."