GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product. 

"We understand their particular challenges and have the focus and resources needed to address these pain points to better serve their dynamic working environments.”

LogMeIn says it plans to invest further in LastPass, particularly across the go-to-market functions, engineering, and the overall customer experience.

"As we continue to grow our online presence, we need more robust protection for our online information."

LogMeIn has announced a new administrative portal for its unified communications and collaboration (UCC) product, GoToConnect. 

LogMeIn has announced a new contact centre outbound calling solution for GoToConnect, aimed at sales organisations and expanded inbound capabilities. 

Remote work is at a crossroads. While necessitated by the pandemic, workers have reaped the benefits of greater flexibility that they are now not willing to go without.

The security and scalability of software and tools used to support remote working is being called into question by many IT leaders

Each individual represents an access point into the network, and one compromised user can result in a cascade of ramifications with long-lasting consequences.

The recent pandemic and the shift en masse to remote work has highlighted many of the shortcomings of perimeter-centred security, further cementing that it is no longer a valid option for the future of work. 

In this webinar, experts will discuss how identity access management (IAM) and cyber hygiene best practice can help organisations fight back against escalating cybercrime activities.

More resources are funnelled into identity and access management (IAM) than any other IT security area.

A modern BYO-anything workforce means more access points, hidden apps and hurdles to secure across the organisation.

How your employees can continue working productively while staying safe regardless of where they work from.

Verint Systems, LogMeIn and Instructure were among the top deals secured in the month.

New integrations for the GoTo portfolio include Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi.

The report found that while more businesses are investing in security measures like multi-factor authentication (MFA), employees still have poor password habits.

Globally, 93% of respondents agreed that digital natives have different needs and expectations in the workplace, and over half of CIOs (56%) are looking to grow their collaborative software offering to meet that demand.

Many small and medium-sized companies don’t have the resources to implement robust security programs.

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.

For many cybersecurity professionals, the worries of the day often crawl into night-time routines - LogMeIn says better password practices can help.

Businesses that allow employees to work remotely also reap the benefits of increased employee productivity, happiness and health.

More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.

LogMeIn, Zoom, Microsoft and Cisco are ‘Leaders’ in the Gartner Meeting Solutions Magic Quadrant. We look at the strengths and cautions for each.