Key Performance Indicators (KPIs) Stories - Page 8

Global Stories

Key Performance Indicators (KPIs) stories

Cloud skills gap deters digital transformation & threatens financial objectives

A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.

By Shannon Williams • 3 min read • Thu, 9th Nov 2023

Human Capital Management

How outsourcing payroll can deliver a measurable ROI

Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.

By Joel Smith • 4 min read • Mon, 27th Feb 2023

Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023

Data Protection

Macquarie DC highlights importance of data sovereignty and localisation

Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.

By Mitchell Hageman • 3 min read • Fri, 11th Nov 2022

Open source

Online shopping delivers unhappy returns to fashion retailers

Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

By Joe Lee • 4 min read • Thu, 8th Sep 2022

Unified Communications

IT teams deploy powerful technologies to enable remote work

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

By Catherine Knowles • 3 min read • Tue, 17th May 2022

DevOps

How to determine if a DevOps transformation is on track

While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.

By Amish Prajapati • 5 min read • Fri, 23rd Jul 2021

Tableau

Tableau rolls out offering for greater data modelling capabilities

Tableau 2020.2 enhances data modelling with visual tools, KPI monitoring, and Esri geo-spatial support, simplifying complex data analysis and decision-making.

By Catherine Knowles • 3 min read • Thu, 14th May 2020

Customer Relationship Management

How to take your MSP game to the next level with services automation

It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.

By Ben Moore • 4 min read • Thu, 26th Jul 2018

Partner Programmes

The problems with partner reward programmes

Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.

By Cam Waylan • 7 min read • Tue, 3rd Jul 2018

Firewalls

Anam SMS firewall gains Tier 1 status in Rocco report

Up-and-coming firewall vendor Anam Technologies has been rated a top A2P SMS Firewall vendor by mobile network operators.

By Sara Barker • 3 min read • Thu, 23rd Nov 2017

Digital Transformation

Businesses need to incorporate technology and 'embrace digital transformation'

CA Technologies' global study takes a look into the impact that digital transformation is having on enterprises in Asia Pacific and Japan.

By Sam Worthington • 2 min read • Mon, 10th Oct 2016

Stories from Other Regions

Key Performance Indicators (KPIs) stories

Unified Communications

Digital Island's new workshop for superior contact centres

Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.

By Zach Thompson • 4 min read • Tue, 9th May 2023

Key Performance Indicators

Mantel Group appoints Durbin as Chief Executive Officer

Mantel Group launches Cyber@Mantel to accelerate large-scale cybersecurity initiatives and improve protection of IT environments. Adam Durbin named CEO.

By Zach Thompson • 2 min read • Fri, 2nd Dec 2022